Direct TV Lied about my channels then forced me to stay in contract after denying me rebates

Complaint

0
Heather
Country: United States
I signed up for Direct TV ONLY because it was supposedly cheaper than comcast, who had terrible service as far as their reception was here. To be fair I had better tv reception and pictures with my dish than i did with cable. THAT is not the problem. The problem is i signed up exclusively to get spanish league soccer games which the phone rep assured me over and over that I could get. Guess what, after changing the dish 3 times they determined there was no line of sight so no signal so no channels. Since all this time took me well past the 3 days to cancel rule they insist I am stuck with them, and I just lost all unemployment benefits. Since I no longer have any income I am in the process of closing out my bank account, cancelling my credit cards and preparing for the monster hassle of returning their equipment. But with my accounts closed, they wont be overdrawing me. Anyone know any areas that are not served by direct tv, because i seriously want to move there. They are absolutely the worst most terrible customer service people ever. Totally ignores what you say, doesnt make any concessions to you whatsoever. I had a sudden momment of fear when I signed up with them, how I wish I had listened to my gut instead of their representative.

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