to unsubscribe from GAMES MANIA,charging me Rs5,unnecessarily everyday
Complaint
RITU BANSAL
Country: India
Sir
I have been daily receiving messages from airtel that 'Your airtel games mania subscription has been renewed from airtel subscription' and after that my balance gets deducted. My balance is being decreasing by rs.5 everyday for the past 15 days. Customer care services are unable to provide any help. Please help me unsubscribe games mania subscription as soon as possible. This is not making me happy.
Regards
RITU BANSAL
9974655903
I have been daily receiving messages from airtel that 'Your airtel games mania subscription has been renewed from airtel subscription' and after that my balance gets deducted. My balance is being decreasing by rs.5 everyday for the past 15 days. Customer care services are unable to provide any help. Please help me unsubscribe games mania subscription as soon as possible. This is not making me happy.
Regards
RITU BANSAL
9974655903
Comments
I want to bring to your kind notice that I am having Airtel prepaid connection cell number 8890243447. Regularly a sum of Rs 2/- each for como shayari pack 2112 subscription charge for last two months has been deducted without my permission as I have not subscribed to any such pack. I had recharged two times of 110 rupees each. All this balance of Rs. 220 has been slowly deducted @2/- on each occasion the como shayari message is recieved. I have already called to customer care centre informing that I have never subscribed to this service and they should deactive it and refund me the amount deducted till date but I have not been given any satisfactory reply nor any number of senior officials to talk to and let them know about it.
I am bringing this to your kind notice in hopes that the needful would be done and I will get the money refunded immediately failing which I will be bound to move to consumer court at Jodhpur (raj) and higher authorities as everybody having airtel service in the city is suffering from same problem and if serious measures are not taken by higher authorities then it would dent the company image badly and do irrepairable harm to its reputation.
Sincerely,
Mobile #: 8890243447