i have no idea how or why im being charged $4.26 3 times a month

ComplaintsTelecommunication Servicesgoogle telepathic

Complaint

0
Gaye Miles
Country: Australia
$4.26 is coming out of my account. I have never used a telepathic app or asked for one. If my kids have accidentally clicked on something while trying to upload Meet Mobile a swimming app it is disgracefull how this can be down so easily by mistake.  Ive comtacted my government ombudsmun and sort legal advice and am told this is a breach of trade practices act  and shouldnt be easily accessed. It is also disturbing to think a child whoes undeveloped neurological development  cannot adequately predict the consquences of their actions cna uplaod an app.  I would like a reimbursement of all charges as I havent ever used this app.

Comments

  • 0
    wendy owens
    why am I getting charge for this
  • 0
    Susan Macdonald
    $4.26 is coming out of my account. On a regular basic also a Intl fee.  I have never used a telepathic app or asked for one. If my kids may  have accidentally clicked on something,  it is disgraceful how this can be done so easily by mistake.  I've contacted my government ombudsman and for legal advice and am told this is a breach of trade practices act  and shouldn't be easily accessed.   I would like a reimbursement of all charges as I haven't ever used this app.  This has been happening for at least 2 months now,, Can one of your support people please contact me, so this issue can be rectified.  My email address is susanaust@optusnet.com.au

    Would appreciate your support in this matter
  • 0
    Kristine
    I have just discovered that I have been charged $2.99 several times a month for several months! I thought it was my son making in app purchases but it is not! 25 times they have debited my account. I am closing my card. Google will not respond to these charges.

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