Not provided the full information while activating the Internet Service.

ComplaintsInternet ProvidersAirtel internet 98rs pack of 2gb

Complaint

0
Feroz Sayyed
Country: India
Hi, My name is Feroz Sayyed i am using 199 rental plan and in previous month i had activated by calling CC 98 rs internet plan on my cell,first of all i would like to thanks and appreciate your CSE (Sunita Singh Ref# 903049413) she is the only 1 girl had given me the information the thing is while activating the service no one told me that using airtel live is chargeable and even not informed me to change the configuration settings from (My web to Mobile Office) today on 23\07\11 this girl Sunita Singh had instruct me to change the settings from my web to mobile office,now my question is why i had been not informed while activating the internet service,and now i had received my bill amt is 1500/- and i am not going to make this payment either deduct the amt which u'll have charged me for airtel live services because i was not informed,and if you are not deducting the amt than please change my sim from postpaid to prepaid.Please reply as soon as possible.                                            

Thanks & Regards,
Feroz Sayyed.

Comments

  • 0
    Airtel
    Dear Feroz,

    This is to inform you that your concern listed on 23 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  • 0
    Avinash
    Hi i recharged my mobile with 2gb internet pack and i just got 1gb instead of 2... Has the company changed the tariff plan
  • 0
    VISHWADIPAK
    HI ,,,,,,,,I GOT SO TIRED IT'S ANOTHER TIME AIRTEL [***] ME..AIRTEL HAS VANISHED MY 98 RS RECHARGE AND DNT SENDING THE SETTINGS FR MY C3303 SAMSUNG SET SAYING THAT IT S NT COMPATIBLE THEY R LIAR ALSO DEDUCTED MY 20 RS ,, I M VERY HELPLESS BAD BAD BAD CUSTOMERSERVICE 4-14 TIMES CUSTOMER CARE CALLED NO RESPONSE TILL NOW ....VERY SAD N ANNOYING I CNT BELIEVE THIS
  • 0
    Karan
    I've been using the 98 rs pack for more than 3 months, i dont know how to check whether my validity for this pack is over or not. it just starts deducting my balance. how can i check if my 98 rs pack validity is left or finished?
  • 0
    Yo yo honey maan
    I want 20rs urgent plz give me my no. Is 8755402001 it is airtel sim;-(

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