not providing accurate information about the special recharge pack

ComplaintsCellphone ProvidersAIRTEL FRAUD

Complaint

0
Balaji
Country: India
Sir,
i use a airtel prepaid no 8870392207,. i got a message from airtel that i have an offer that if i top up my account with rs 250 i will get a special talk time bonus of rs 275. i paid the money and got the offer.all of a sudden i got a message from airtel that i have no balance in my account.i contacted their customer care, and found out that the money is being added to my special account and my main account dosent have any balance.i dont know how much is charged for the call as when ever i talk i got a message that my account has a balance of 12 rupees, and they deducted the money for caller tunes too.now according to airtel i have a balance of 130 rupees, still i cant make any outgoing calls as my main account is very low and in a negative balance. all i have to ask airtel is, why you people want to cheat customers by saying a main account, a special account, even tough i have money as balance i cant make a call. is this called service?

Comments

  • 0
    airtelpresence
    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
  • 0
    airtelpresence
    Dear Balaji,,

    I would like to inform you that your concern listed 12 March. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
  • 0
    rvxleo
    AIRTEL IS A CHEATING FRAUD COMPANY. IT IS LIKE BEGGING CUSTOMERS FORCIBLY,I AM a Prepaid user,and with out my notice , i was subscribed to Airtel Radio , and my amount got deducting automatically,so i called the customer care after a long struggle with IVRS options,press 1,press2...press 0 etc,Eureka i got a link to cutomer care after pressing 9,thank god, when i asked them what is Airtel Radio, they said it is a radio for which you should pay and you subscribed to it. i said why the fcuk should i subscribe to paid radio when i can get a bunch of radio station s for free...I started to argue with them and told to take my complaint,and return my deducted amount.after a long struggle i received my amount balance back. this Scene has repaeated TWO TIMES, and the fcuk the CUSTOMER CARE is a PAID Service charging 50ps/3 minutes, then why dont they give a direct calling customer care number,i have to listen to all the options on voice respnse sytem,patiently waiting for the word PRESS 9 for customer care..oh GOD ...Its really good to Cancel my number and Take some IDEA or DOCOMO.. The TRUTH   is AIRTEL doesnt like 1ps/1sec,because it is Reducing its profit..AIRTEL IS CRYING with 1ps/1 sec plan and somehow wants to get its profit back,so They are using CHEAP TRICKS like AIRTEL RADIO,CALLER TUNE,50 ps for calling CUSTOMER CARE,RC 27 recharge for getting 1ps/1sec offer for  6 months etc, THis is only for Prepaid users ROBBERY,GOVT or TRAI should take serious action on  this issue. 20 crores of Airtel users with only one rupee each day ,brings 29 crore rupees profit/day to AIRTEL.Easy way of White Collar crimes..
  • 0
    rvxleo
    AIRTEL IS A CHEATING FRAUD COMPANY. IT IS LIKE BEGGING CUSTOMERS FORCIBLY,I AM a Prepaid user,and with out my notice , i was subscribed to Airtel Radio , and my amount got deducting automatically,so i called the customer care after a long struggle with IVRS options,press 1,press2...press 0 etc,Eureka i got a link to cutomer care after pressing 9,thank god, when i asked them what is Airtel Radio, they said it is a radio for which you should pay and you subscribed to it. i said why the fcuk should i subscribe to paid radio when i can get a bunch of radio station s for free...I started to argue with them and told to take my complaint,and return my deducted amount.after a long struggle i received my amount balance back. this Scene has repaeated TWO TIMES, and the fcuk the CUSTOMER CARE is a PAID Service charging 50ps/3 minutes, then why dont they give a direct calling customer care number,i have to listen to all the options on voice respnse sytem,patiently waiting for the word PRESS 9 for customer care..oh GOD ...Its really good to Cancel my number and Take some IDEA or DOCOMO.. The TRUTH   is AIRTEL doesnt like 1ps/1sec,because it is Reducing its profit..AIRTEL IS CRYING with 1ps/1 sec plan and somehow wants to get its profit back,so They are using CHEAP TRICKS like AIRTEL RADIO,CALLER TUNE,50 ps for calling CUSTOMER CARE,RC 27 recharge for getting 1ps/1sec offer for  6 months etc, THis is only for Prepaid users ROBBERY,GOVT or TRAI should take serious action on  this issue. 20 crores of Airtel users with only one rupee each day ,brings 29 crore rupees profit/day to AIRTEL.Easy way of White Collar crimes..

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