DEACTIVATE ADDITIONAL SERVICES
Complaint
RAMANA K V
Country: India
I am being charged Rs.5 since QUITE SOME TIME for a service I dont need. There is no way I can deactivate. Any attempt to deactivate through SMS gives an 'INVALID' response. please stop the service immediately and reverse the charges. There is no validation code seen below most of the time; this is a cheating fradulent service.
MY MOBILE IS 99493 52747
MY MOBILE IS 99493 52747
Comments
This is to inform you that your concern listed on 12 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 12-Aug.'13. We tried calling you multiple time to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details/Convenient time to call at airtel.presence@in.airtel.com.
Looking forward to hearing from you.
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33