continued charges on credit card unauthorized

ComplaintsInternet ScamsSeattle Coffee Direct

Complaint

0
Marta
Country: United States
I am interested to see all the complaints on the internet about this company-I signed up a year ago for their promotion deal, got 2 shipments of coffee, called and cancelled, received a few more bags, called again to cancel, and last week, my credit card was frozen because they were trying to charge me again!  Luckily my credit card company was right on it and refused and blocked any more charges from them.  They are a scam for sure.

Comments

  • 0
    tj
    Various names, various products, same company, same scam, and they have been doing it for years.

    https://complaintwire.org/Complaint.aspx/tKoSLAzDtgACiAjMF73dpw
    https://complaintwire.org/Complaint.aspx/ObzrDzDohwDNVAjL124aMQ
    https://complaintwire.org/Complaint.aspx/OI2AaBZSZwAWhAjLgW0v0g
    https://complaintwire.org/Complaint.aspx/lxw7IGcVcwA9LwjJew6UUA

    Restarting charges a year after you finally got them to stop indicates they are keeping charge card data around beyond the period necessary for legitimate use.  VISA and MasterCard merchant contracts are supposed to prohibit this.  Charging your card again a year after you successfully cancelled points to a deliberate attempt to slip through fraudulent charges when you are no longer expecting them.

    They set the original charges up as "periodic" charges, which allows them to go through again later even if the expiration date changes as long as the same card number is active.

    You will have to permanently block that card number, and get a new card number, to permanently stop future fraudulent charges.  Charge attempts against the old number may roll over to the new number for a month or two, so watch your statements in case your bank doesn't catch it.

    File complaints with FTC, and the Illinois Attorney General.
  • 0
    gogetter
    They do it on purpose, I got charged 79.00 2 times I closed my acct back in Feb. and still havent gotten my money back for the shipments i sent back then this guy is a crook and needs to be shut down. Write Lisa Madigan il Atty general. and the BBB Their warehouse/ call center is located at 5603 W Howard St. Niles Il Owners name is Brian Dale, VP name is Eric Flippo, director of customer service jeff burman ph number 224-534-3000 Then thers managers Mia, Beverly Simpson, Kim, nATE and Nina were very rude customer service reps. I've spoke to all of them and nobody wants to take responsiblity. Keep calling and calling til they give you a refunds. I finally got mine after calling everyday! I think that 60 days is ridiculous for a refund there has to be illegl in some kind of way
  • 0
    Igotgot2
    Owner -Brian Dale
    VP-Eric Flippo
    address' 990 grove st evanston il ph 847-424-0954 xt 17 for owner
    address' 5603 w howard st niles il
    becky cust service director 224-534-3015...there is no such person as jeff burman, every time I call and ask for him he is always out of the office and there is no voicemail for him, i have written numerous letters to this so called jeff burman. rebecca ramirez is the real customer service director I have spoken to her then and only then did i get my refunds after 90 days....if you are going to dispute w the bank make sure you do it asap because after 60 days you most likely cannot open a dispute ..that y those crooks says that the refunds will take 60 days they know that after 60 days you cannot get your money back and thats what they are hoping for...these crooks make their profit from the interst they make with the excessive charges. How are they still in business. We need to file a class action law suit and shut them down. Be sure to cancel your credit cards these people bill under diff names and if the bank is expecting to block out one name they dont know to block out the others it may be charged under. They keep the credit cards on file and charge them months later with out authoriztion and use the excuse as a computer glitch but will not take responsibilty for any over draft fees best bet is to get new credit card number file a complaint with the Chamber of commerce, FTC, BBB and IL Attorney General who ever will listen
  • 0
    Lanell
    These people are total scam artists.  3 different company names and 3 different numbers (all coffee related) on my charge card.  Called yesterday and they are "undergoing a name change" AGAIN!  I have several $39.70 and one $79 unauthorized charge to my account.  I have returned the coffee months ago.  Still no refund -- Beverly Simmons and "Demetrius" will tell you anything to get you off the phone.  I've called all morning this morning and haven't gotten an answer - just a machine.  I will have to cancel my credit card.
  • 0
    Mollie
    I am having the same thing happen to me.  I tried for three days to get i contact with someone, anyone, who would actually answer the phone, not just use a machine.  I talked to a gal today who *promised* an email confirmation stating that my money would be credited to my account within 3-5 business days.  With the reports I am reading here, I think I will believe it when I see it.  I will definitely be getting a new bank account and debit card as I do not want and cannot afford for them to have another "computer glitch".  Thank you to all of you for your records.  I wish I would have researched them before I took their "5 for $25" deal.  What a sham.
  • 0
    BarbaraJ358
    Add me to the list. I ordered the two coffee cup deal approximately 6+ months ago.I cancelled my account soon after. I never heard another word. Suddenly, My Charge card has been charged today by Seattle Coffee Direct 79.00 Ever watchful, I immediately called my Bank of America Visa and reported it. The operator I talked to told me I was not the first call they have had. I told them to look up Complaint Wire .com and see all of the complaints. Visa is disputing the transaction and will be contacting their bank. I noted that these people have kept my credit card information despite my canceling my business many months ago.

    I tried logging on to their website and I am no where to be found. I also told this to Visa.I left the "company" a phone message as well......
    I will gladly join a class action suit
  • 0
    Irene D. Van Buren
    A class action suit sounds  perfect! How do we go about it?
  • 0
    Dave V
    And add me to the list too. Fortunately my credit card company contacted me with a "suspicious" activity phone call when a $79 charge appeared yesterday. I still have to go through the effort of trying to reach them and having the charges removed, or file a dispute claim with my credit card company, or as a last resort, cancel my card to stop the charges.
    I have not done business with this company since March 2008 when I tried their product. Like you all found, this was a poor quality coffee, so I canceled immediately. It is astounding that they kept my "membership" information for this long and had the nerve to use my information fraudulently. If I run into the unanswered call issue as many of you have I'll be filing the dispute letter Monday evening.
    I'll post my outcome- hopefully you will all do the same.
  • 0
    mr. b
    Same thing happened to me, 79 dollars over a year after I cancelled. I will not be taking this issue lightly, I will get a refund, if not, will get the ball rolling on legal action and gladly involve anyone else who has been scammed
  • 0
    Dave V
    I have left two messages on their answering machine since Friday with no reply. I requested "my password" from their web site and they promptly responded. Using the return email address of info@cofferoastersdirect.com, I have sent this message response;
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
    Customer Service:

    I requested to have my account closed in early 2008. Why is my credit card information still in your records, and why have I been charged as of November 28, 2009 for $79.00? Your web site records show my account # as: CPA08032910063357. I fully expect my credit card to be refunded for the total amount of $79, and my account information to be removed from your records. Failure to do so immediately will result in a report to the Greater Chicago BBB and a letter of complaint to the Illinois Attorney General.
    A response of compliance to these requests would be professional and anticipated.

    David V.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    The more horror stories I read about these people, the more inclined I am to cancel my credit card.
  • 0
    TWEE
    I feel scammed as well, given the three charges to my account in the last week. (very important to avoid statements that could be considered defamation, regard;ess of how clear the situation may be...)

    When I file complaints against Internet ripoffs, I file with:

    My State AG
    My County AG
    Seller's State AG
    Seller's County AG
    Seller's Local Police
    US AG

    USPS Mail Fraud
    https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

    Other posters suggest:
    http://www.secretservice.gov/field_offices.shtml

    Also, here is the form to file a complaint with the Illinois Attorney General's Office:
    http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf

    BBB Link:
    http://www.bbb.org/chicago/business-reviews/p ... 0239#govtaction

    Another complaint link here:

    https://complaintwire.org/Complaint.aspx/OOirOMw3yACZlAjMP9Z1Jg
  • 0
    Dave V
    Thanks for the links. Mysteriously,the Seattle Coffee Direct temporary authorization charge of $79 has dropped, only to be replaced 3 days later by another $79 charge, now from Rich Cafe Direct. com.
    While the customer service number has changed, the voicemail has not and  the Mailing Address is the same- only the name is different.

    RichCafeDirect
    P.O. Box 4004
    Evanston, IL 60204  

    SeattleCoffeeDirect
    P.O. Box 4004
    Evanston, IL 60204

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