To activate internet bundle

ComplaintsInternet Providersmobily

Complaint

0
abdul malic
Country: Saudi Arabia
Sallam,

Please be informed that on 24-01-2011 I have recharged for 100 SR in my mobile # 0567589925. At around 9:24pm I have send a message as UNSUB 1G to mobily center but I havn't received any message in respect of deactivation of previous bundle but I send a message at 9:27pm, 9:28pm & 9:34pm as SUB 1G to mobily center but till now I didn't receive any message regarding activation of internet bundle. However, when I send a message at 9:34 pm immediately mobily center deducted SR. 100 from my mobile. but till now internet bundle was not activated even though the center deducted SR.100.

Since yesterday onwards I was calling 1100 which was totally not responding where you are totally disappointed your valid customer.

Therefore I humbly request you to activate internet bundle immediately without any further delay & expecting your reply or call.

Regards
A. Abdul Malik

Comments

  • 0
    AZAZ MIRZA
    I HAVE MOBILY SERVICE ON IPHONE EVERY MONTH I GETTING 200MB FREE FROM MOBILY SINCE LAST WEEK I CANT CONNECT WITH 3G SERVICE PLZ LET ME KNOW HOW I CAN CONECT 3G


        REGARDS
              AZAZ MIRZA
  • 0
    Mohammed Uqbah
    What if someone's Mobile is stolen/lost and he/she need to re-issue the SIM with same number and if he/she is a patient and can not visit personally in MOBILY OFFICE?. Let me ask you a question that "Is visiting of that Customer Personally in your office to Re-issue the new SIM is more important than his/her health???"

    Anywhere in the world any CUSTOMER SERVICE REPRESENTATIVE always ordered by his BOSSES to be polite, flexible & try to accommodate company's customers.

    But, I feel really disappointed to know that only in MOBILY Company's Representatives are very stiff, non-understanding & careless from their customers because I was told by one Customer Service Representative being very Careless and Stiff behaviour that "THIS IS NOT MY PROBLEM", when I said "DOCTOR RECOMMENDED HER TO TAKE COMPLETE BED-REST & SHE CAN NOT VISIT YOUR OFFICE, I HAVE HER IQAMA IF YOU WANT ANY INFORMATION". I got really disappointed when he said this being very stiff to his regular customer that "SORRY, I CAN NOT HELP YOU & CAN NOT DO ANYTHING BECAUSE THIS OUR COMPANY POLICY & IF YOU WANT YOU CAN GO STC (Saudi Telecom) OFFICE". Which Outlet is just in front of MOBILY OFFICE on PHALASTINE STREET (JEDDAH).

    Please someone who is understanding & responsible in MOBILY COMPANY and have AUTHORITY to change this kind of POLICY by knowing these kind of situations. Because RULES, POLICIES & TERMS are always should be to facilitate COMPANY's CUSTOMERS to accommodate them and WELCOME them. NOT to disappoint them by telling them these kinds of stiff words and let them get a way to your COMPETITORS, giving the feeling that MOBILY don't need anymore CUSTOMERS. I have STC SIM but my wife got MOBILY, if this kind of behavior I will face ofcourse, not only me but anyone will change his SERVICE to STC. "WHAT KIND OF BUSINESS IS THIS????"

    Please help me out by contacting me my following contact details, Thanks:

    Mohammed Uqbah
    Mobile# 0559762921
  • 0
    Muhammad Rizwan
    before 10 days i am purchase a mobily connect but until now he does not work i am submitt my complain 4 times but until now no sulutions this is my sim card no. 8996632310215885422 please check this problem and solve until now i can not mobily internet
  • 0
    waqas
    my mobily data card is not activated.when i call to 1100.it shows connection error.while the signals are full/it not even send msg to 11oo.what i have to do?:(
  • 0
    satya
    dear all i'm facing network problem from past 3 months. i'm using this number from past 6 months. today itself icalled customer care but they are saying that they has to recieve huge complaints from my residing area. then only they clear my problem. how they are giving service to the customers. my accomdation area is Qadadiyya.
  • 0
    Ahameth
    I have SR 20/  in mobily data sim but I could not access internet.. plz advice me asap
  • 0
    Deepak
    Why these day not Continuity in Mobily internet? we are facing lot of problem with mobily.
  • 0
    Abdul Khaliq
    what is the internet settings for samsung galaxy R using Mobily  internet bundle.
  • 0
    akash
    I perched sr 40/ internet sim but its not working please reply me
    Thanks
  • 0
    waleed
    salam, my 10Gb mobily internet sim is not working afterat  3 weeks. what is the problem?
  • 0
    Danish zaheer
    Sir I purchase mobily sim last week. The speed of the internet is very low. And but today the internet is nor working even not connecting.My no is 0567160726.
  • 0
    Aqeel Ahmad Khan please
    Please start my mobile data sim number 8996633214215477213
  • 0
    richard rosela
    please start my data sim 8996613516423883569

Post a new comment