Extended warranty on Power Train
Complaint
George Cox
Country: United States
Dear Sirs:
In 2005, I leased an F350 Super Duty from Ford Motor Co. leasing. When the lease matured in 2010, I wanted to lease another truck however Ford had raised the lease interest rate to a prohibitive amount. My alternative was to purchase the 2005 model, which I did.
With the factory warranty expired on the powertrain, I decided to purchase an extended warranty. On April 16, 2010 I wrote a check to Sioux City Ford for more than $2000 for a 4 year, 48,000 mile Powertrain warranty.
Just this last week, I started to have some problems with the truck. I called your service department for an appointment thinking the extended warranty would cover my obligations. After all that's precisely why I spent the $2000. I was informed that the repairs needed was something called a "FIMCK" MODULE and that the cost of the repairs would be around $1100 but that it would not be covered by my warranty. "FIMCK" stands for Fuel Injection Control Module
I have difficulty understanding that anyone can suggest the "fimck" Module is not part of the powertrain. A correlation is your brain is the controlling organ in your body, and if somehow that part of your brain that controls speech gets disturbed, you cannot talk, or you cannot talk correctly. Your mouth still functions, you can utter sounds but you cannot talk. Similarly, that engine still runs, but it cannot run correctly without a properly functioning Fuel Injection Control Module.
Yes I read the acknowledgements on the paper I signed of what’s covered and what’s not covered. If I read that the "ficmk" module was not covered I’m positive I would not have known what it was or what it's function was. That is not the point of this issue. The point is whether the "ficmk" module is part of the powertrain and should be covered by the extended warranty. Zurich contends the module is part of "routine maintenance" like
oil filters. That engine will function normally without an oil filter, take away the "ficmk" module and see how it runs.
In 2005, I leased an F350 Super Duty from Ford Motor Co. leasing. When the lease matured in 2010, I wanted to lease another truck however Ford had raised the lease interest rate to a prohibitive amount. My alternative was to purchase the 2005 model, which I did.
With the factory warranty expired on the powertrain, I decided to purchase an extended warranty. On April 16, 2010 I wrote a check to Sioux City Ford for more than $2000 for a 4 year, 48,000 mile Powertrain warranty.
Just this last week, I started to have some problems with the truck. I called your service department for an appointment thinking the extended warranty would cover my obligations. After all that's precisely why I spent the $2000. I was informed that the repairs needed was something called a "FIMCK" MODULE and that the cost of the repairs would be around $1100 but that it would not be covered by my warranty. "FIMCK" stands for Fuel Injection Control Module
I have difficulty understanding that anyone can suggest the "fimck" Module is not part of the powertrain. A correlation is your brain is the controlling organ in your body, and if somehow that part of your brain that controls speech gets disturbed, you cannot talk, or you cannot talk correctly. Your mouth still functions, you can utter sounds but you cannot talk. Similarly, that engine still runs, but it cannot run correctly without a properly functioning Fuel Injection Control Module.
Yes I read the acknowledgements on the paper I signed of what’s covered and what’s not covered. If I read that the "ficmk" module was not covered I’m positive I would not have known what it was or what it's function was. That is not the point of this issue. The point is whether the "ficmk" module is part of the powertrain and should be covered by the extended warranty. Zurich contends the module is part of "routine maintenance" like
oil filters. That engine will function normally without an oil filter, take away the "ficmk" module and see how it runs.
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