Oven door wont close!!

ComplaintsAppliancesKitchenAid/A&E Factory Service, Lakewood, N.J.

Complaint

0
anthony tarabocchia
Country: United States
I am writing in reference to my Gas-Oven Range (model# KGSA906PSS00, serial # XR4312386). I purchased my apartment in October 2007.  The apartment already had in place the kitchen aid gas-oven range.  Upon purchase, we noticed the oven door would not close correctly. It was not properly sealing.  I called Kitchen Aid, which then forwarded the service call to A&E appliance service.  A&E came and repaired the door, which I paid roughly $300 to fix.  

Recently the same problem occurred. The door will NOT close properly.  Either the hinges on door were not installed correctly by A&E in October of 07, or the oven has a permanent defect that no service company can fix.  A&E sent another repair representative to look at. He saw NO structural damage to oven that would stop the door from closing.  He said the only solution was to repair door hinges again, but that I would have pay same amount again.  I talked to several supervisors at Kitchen Aid and A&E appliance service, but neither was willing to help me in this frustrating situation. Also, neither could provide me with a general solution to the problem, but insisting that I go forward and have repaired at my expense.

I am asking that either Kitchen Aid or A&E take responsibly here.  I will NOT pay for additional service to my over door, nor will I back down from this dispute until justice is served.  A&E claims to have a 90 day warranty policy.  When they came in October 07, they never made us aware of such a policy and I never agreed or signed to anything of that nature.  How should I be responsible for the same problem?  What happens if I have A&E repairs again, and then same problem occurs on the 91st day? These are questions that both A&E and Kitchen Aid could not answer.  Please do not respond to me about your service/warranty policies once again. You are wasting your time. I am aware of both polices and will not be satisfied until my oven door is repaired, free of charge.  

Please advise that the following letter has been sent to both Kitchen Aid and A&E. Also this letter has been CC’d to the following agents: Federal Trade Commission, New Jersey Division on Consumer affairs, Better Business Bureau, Consumer Federation of America, US Consumer Product Safety Commission, and Ask Asa at www.wnbc.com/askasa

Comments

  • 0
    randi freed
    I agree with everything you said.  Kitchen Aid use to be a great product, but in 2003 they were bought out by Sears.  Sears then replaced all the expensive products that were made out of steel with junk plastic parts, yet continued to charge the same price for an inferior product. My entire kitchen has kitchen aid products.  All Purchased in 2005 prior to my knowledge of the buyout.  My 6 burner cookout caught on fire because the ignitor switch  melted and flame shot out of the burner knob.  That happened 6 months after purchase.  Next my double wall oven door cracked on the inside during the self clean mode.  Next my trash compactor drawer broke because the screw that holds the foot pedal in place wore thru the cheap aluminum side panel which originally was stainless steel.  Thanks kitchen aid for traumatizing my entire family and costing me hundreds of dollars in repairs, which I agree if A&E does a repair it will break again.  I will NEVER purchase another Kitchen Aid major appliance again.  You should stick to mix masters
  • 0
    Disatisfied A&e customer
    I have a extended warrenty on my refrigerator and the ice maker overflowed water and the track froze shut could not open so I defrost the freezer lost about $250 in goods. A&e was the servicing company and i had a appointment for today( it's a all day appoint so day of work lost) and call a&e at 4pm  to check status they said they need tovreschedule do to no tech invthe area why make appointments over a week ago for the repair. I miss a days pay for your scheduling I'm ok with if you show up and fix the problem your tech was aware of what was wrong last time he was here and I did as he said defrost got open and called back, nothing. I waited over 25 min for a supporvisor at the call center and they dropped my call on two separate lines.  ZERO customer service and unorganized business practice.

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