Loan Modification

ComplaintsBanksBank of America Mortgage

Complaint

0
James Conlon
Country: United States
I was dealing with a BoFa customer relations manager, Makema Dixon who told me I was going to receive a package reagarding the loan modification. I did receive about a month ago and returned it with the necessary documentation and signatures. She also informed me that it would take several weeks before the documents would show up on her system. So, I waited. After a month expired, I called 1-800-669-6650 and asked for Makema. I was told that she has be assigned to some other postion at BoFa and that there was no record of the subject documents. This is not the first time this has happened. I spoke with a new customer relations manager, Thomas Hedrick who did advise me that some of the information I had submitted to Makema were on record such as hardship letter, tax form, etc. However, these were copies of the main package that I had returned to a different BoFa address (NC I believe). So I spent considerable time explaining to this individual that the main package was sent to a different address of which he had no knowledge of. This package included proof of income, pension, social security, spreadseets of my current financial condition et al. Now, he was suggesting that I send it all again to some other address - which I am not about to do. And if I did do what he was suggesting, there was every likelihood that he too would have been assigned elsewheres at BoFa with the loss of the new information. It cost me money to fedex this information that I can ill afford. This is a disgrace.

Comments

  • 0
    at the top
    We are going threw the same s..t with BOA. Now they say because we didnt get our paper work in on time they were going to foreclose on us. Such fustration... Go ahead BOA, have another house on your hands even though we want to keep our home.
  • 0
    BofA - just another mis-managed company.
    Sure they act like they want to help with a loan modification, but do they know what they are doing? Nope - at least for these relations managers. Just another contracted bank of phone operators.
  • 0
    pj
    | 1 reply
    I'm seeing on other pages that the "bank of america" associated with that number is actually NOT BofA, it's a scam.
    Please read the comments here
    http://whocalled.us/lookup/8006696650
    • 0
      Eric in GA replies to pj
      No, this isn't a scam.  We really got our loan modified through this entity.  They are a department of BOA specifically set to modify home loans due to a court order.  I am totally pleased with the results, because we got our payments reduced over $100 / Mo, but now they hound be for payment every month as soon as the 1st of the month hits.  It is so annoying.  I have never been late on payment, and they treat me like that.  That's a big bank for ya.
  • 0
    BOA victim
    | 1 reply
    I'm a victim of the bottom-feeding Countrywide mortgage scam.  I get calls from Bank of America all the time about a loan mod that they have no intention of giving me.  This is information I gathered from a manager at the local BOA bank.  Yet these morons still call.....
    • 0
      BOA victim replies to BOA victim
      ....and they called at 5:30 pm on a Sunday.  WTH?
  • 0
    Pissed off
    BOA the biggest [***] in the banking industry. Still paying the Government back for being a fraud if it wasn't so you guys would not be paying back to the government for not modifing mortgages. BOA started this scam with Counrtywide so many years a ago why were they not stopped then? If you need any type of loan DO NOT use BOA at all pray that your current loans are SOLD to another banking institutions. Good Luck to all that deals with BOA!

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