Lied to and Yelled at by Jewelry Department
Complaint
Melissa Knight
Country: United States
I purchase a mens wedding ring April 29, 2012 from the Town Center Mall in Boca Raton, FL. I was with my fiance and my children so I was being a bit sneaky and didn't want him to see the ring. The representative at the counter was very helpful and assisted in getting the purchase complete in a semi covert manner. She asked as she was putting the ring in the box if I wanted her to leave the price on it and I told her no so he doesn't see it. She removed the price and put it in a pretty silver box and gift bag. I then asked her if he didn't like it was it returnable since it was on sale? She said yes and pointed to the date on the receipt toward the bottom and read it to me, 7/28/12.
We did in fact go with another ring that was white gold instead of the silver so I attempted to return the original ring to Sears yesterday and was told that without the price on it I couldn't return it. The very price that the other associate took off! I then asked to speak with her and was told they didn't know who the person was and there was nothing to be done other than call a manager in the morning.
Today I called and spoke with Sue, who identified herself as the jewelry manager. I explained the situation and she asked for the associate # on my receipt. I gave it to her and she informed me that they had "no one at that store with that #" and that I "must have bought it at another location". I told her I was looking at the receipt and KNOW where I was when I bought it. She then told me that again without the ticket I couldn't return it.... I told her that Her sales girl took it off and she then said "YOU told her too"! She was very nasty. She then started telling me that It's not returnable anyway since more than 30 days. I reminded her that my receipt says 7/28/12 and that I specifically asked the sales girl. She said I should have read the "small print on the back of your receipt". I was fuming at this point and then she said, "you bought it April 29? it's more than 90 days any way so no matter what it's not returnable". I'm loosing my mind with her barrage of excuses as to why SEARS, a store I have frequented ALL my life, has excuse after excuse as to why they don't know Who the sales person was, why my receipt says return by 7/28/12, why she would have taken the price off KNOWING that I may return it and it would void the return, why she would specifically TELL me that it was returnable until 7/28/12 if it was really only 30 days (we even discussed my wedding date was June 16th or she KNEW it was more than 30 days) ?
I admittedly was very upset when I spoke with Sue but she continuously talked over me and was very rude. I asked her not to be rude and she said she won’t be talked to like this or yelled at and hung up on me! I am livid.
I called back to speak with anyone else and was transferred to a gentleman in lawn equipment who stated that he would give my information to Donna Campbell whom he said was the storage manager. I have yet to hear back.
It is only $190 I believe but it is the principal at this point. I asked about the return date and went in to return within the allotted time I was told. I kept the ring in its original box, inside the original gift bag, including the stuffing paper, WITH the receipt. I cannot believe I actually had this kind of experience at a store, much less SEARS.
- Melissa Knight
We did in fact go with another ring that was white gold instead of the silver so I attempted to return the original ring to Sears yesterday and was told that without the price on it I couldn't return it. The very price that the other associate took off! I then asked to speak with her and was told they didn't know who the person was and there was nothing to be done other than call a manager in the morning.
Today I called and spoke with Sue, who identified herself as the jewelry manager. I explained the situation and she asked for the associate # on my receipt. I gave it to her and she informed me that they had "no one at that store with that #" and that I "must have bought it at another location". I told her I was looking at the receipt and KNOW where I was when I bought it. She then told me that again without the ticket I couldn't return it.... I told her that Her sales girl took it off and she then said "YOU told her too"! She was very nasty. She then started telling me that It's not returnable anyway since more than 30 days. I reminded her that my receipt says 7/28/12 and that I specifically asked the sales girl. She said I should have read the "small print on the back of your receipt". I was fuming at this point and then she said, "you bought it April 29? it's more than 90 days any way so no matter what it's not returnable". I'm loosing my mind with her barrage of excuses as to why SEARS, a store I have frequented ALL my life, has excuse after excuse as to why they don't know Who the sales person was, why my receipt says return by 7/28/12, why she would have taken the price off KNOWING that I may return it and it would void the return, why she would specifically TELL me that it was returnable until 7/28/12 if it was really only 30 days (we even discussed my wedding date was June 16th or she KNEW it was more than 30 days) ?
I admittedly was very upset when I spoke with Sue but she continuously talked over me and was very rude. I asked her not to be rude and she said she won’t be talked to like this or yelled at and hung up on me! I am livid.
I called back to speak with anyone else and was transferred to a gentleman in lawn equipment who stated that he would give my information to Donna Campbell whom he said was the storage manager. I have yet to hear back.
It is only $190 I believe but it is the principal at this point. I asked about the return date and went in to return within the allotted time I was told. I kept the ring in its original box, inside the original gift bag, including the stuffing paper, WITH the receipt. I cannot believe I actually had this kind of experience at a store, much less SEARS.
- Melissa Knight
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