warranty direct scam, they scammed me big time

ComplaintsAutomotiveWarranty Direct

Complaint

0
Jason
Country: United States
On 16 July 2007 I purchased the Secure Care+ Plan from Warranty Direct. I purchased this plan due to the factory warranty on my 2003 Audi A4 was going to end on 31 July 07. My car had 42,068 miles at the time of the purchase. I then felt like I bought a piece of mind that my car was going to be covered.

On the morning of 2 Aug 07, my car broke down. I took it to the Audi dealership immediately, just as my Warranty Direct contract said I must do. I was informed by the certified Audi technician that my transmission had locked up. The transmission must be replaced.

Since the car was already outside the factory warranty, I gave the dealership the contract number and the claims department for Warranty Direct. The dealership made the claim and it was denied immediately. Warranty direct stated that the transmission problem was pre existing. They made this denial before talking to any of the technicians. If the transmission was broke before I bought the warranty I would have taken it to the dealership while it was under the factory warranty. After I proved that point to them they said they needed to check the service records of the car. I have my car serviced exactly like the manufacture suggest.

After that was settled, they denied the claim due to the fact that it was a wear and tear malfunction that caused the transmission to lock up. Even if it was a wear and tear, my contract plainly states that it covers wear and tear failures. The claims manager (Jeff Baker) stated that my warranty does not cover wear and tear. I called the sales department and asked them, without giving them information about my dispute, if the warranty covers wear and tear. They assured me that any wear and tear failure would be fully covered. The Audi certified technician informed me that the oil sending unit inside the transmission is what caused the transmission to lock up. He said that this was a malfunction, not a wear and tear.

Now I am stuck without a car until this gets resolved. My warranty covers rental vehicles but I am scared to go get one due to the fact they might try to get out of paying for it. It is clear they will take any route necessary to get out of paying for this repair. Also you cannot get any supervisor on the phone. All you get when you call their ext. is voice mail, which of course they do not return your call. This seems like an auto warranty scam.

Comments

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  • 0
    Daniel Ganson
    April 2013 and warranty direct is 'still' a scam!!

    I have just been reading through posts dating right back to 2002 where warranty direct refused genuine claims and STILL they are trying every which way to shirk out of paying.

    I have also been refused a valid claim (April 2013) which is still ongoing.  I have been to the Financial Ombudsman Service and will post the full details and outcome as it develops.

    I have a 2009 X-Type and the battery cable earthed out on the engine body blowing sensors in the gearbox.  The Turbos also blew. (Which was mechanical breakdown).  So far, warranty direct have immediately refused to pay the cable and EGR valve saying that they are not covered parts (Even though the booklet states All electrical components fitted at manufacturing stage".  (A battery cable is an electrical component - fitted at manufacture stage!!)

    They then wanted pictures of the car in the Jag dealership showing the Reg plate and with the bonnet up so the engine could be seen as they said "it could be any old car". (Even though the AA personally led me into the dealership.)

    They then wanted the Turbo stripping so they could see inside!  Then after receiving photographs, they insisted on an assessor going to inspect the Turbo --- One full week after the breakdown!!!

    If they knew an assessor had to see the faulty part, why wasn't he sent round earlier.  I can't hire a car until it becomes a "valid" claim and they are just dragging their heels now.

    Their webpage, and documentation says: "warranty made easy"  ...What a joke!!!  This has been anything but easy!!!

    They then said that they would prefer the car to be taken to A1 repairers somewhere in Bedford because it would be cheaper stating that the Jaguar main dealership fit parts when they don't need to be fitted!

    The warranty booklet states "garage of choice" as long as it is VAT registered!!

    The gearbox hasn't even been looked at yet!!!  

    This is just the basic situation,  There have been many other pathetic excuses to shirk out of paying this valid claim.

    I'll keep you updated on the outcome...
  • 0
    R Figueroa
    Warranty direct never covered any claims.  A/C went out which is the main reason warranty was purchased.  Made up some excuse after telling dealer they would cover it.  Canceled immediately after.  DO not buy check their feedback.
  • 0
    unhappy
    total rubbish!!!they will find a reason to not pay bigger monies!!!i paid £2000 for my Captiva's turbo picos it was covered in rust externally,as lots of steel parts is.
  • 0
    unhappy
    total rubbish!!!they will find a reason to not pay bigger monies!!!i paid £2000 for my Captiva's turbo because it was covered in rust externally,as lots of steel parts is.
  • 0
    brian cunliffe
    carrara 4s gearbox cables not covered,also if it had,max labour cost 35per hr inc vat,  so forget porsche dealership and trust a stranger,its a load of rubbish,i beleive lots of stuff on 911 s not coverd be carefull
  • 0
    sandra bennett
    I purchase a warranty july 2011 ,they had three expiration   date on there  and the one they was going by
    was101,000 mile and I was still paying for it ,it should have been 205,000 miles,they  was very deceitful.
  • 0
    Peter J L
    Hi Everyone. I too nearly came victim to this company "Warreny Direct" I was about to purchase car cover and was about to pay, i went to get my wallet but could not find it. After a few minutes i put the phone down. I was getting worried by this point as to where i might have left it. The phone rang and it was an operator from warrenty direct. Why did you put the phone down on me he said. I told him that i had mislaid my wallet. He told me that there was no need to put the phone down on him like that. .He then said we can do direct debit. I told him im more worried right now as to where my wallet may be. Why cant we do it now he says, and starts to argue with me. I put the phone down on him. He continued to ring me back which i ignored. A few hours later he rings me back again. Have you found you wallet, he says. No i haven't i told him. So we can do direct debit he said. NO! i said, why not he said, I am more worried where my wallet is right now, i told him. He then said it will only take a few minutes to set it up now, NO i told him, why not he said, go away i told him, if you continue to pesture me i will file a complaint, with that his responce was, i can give you the address if you want. No i said, i know the address. No he said, i will give you the address. I told him to go away, he said he wouldn't, not without a very good reason. I put the phone down and he rang back again and i did not answer. This time he phoned back again, and my partner answered it, she told him not to phone again, and his responce was, he would have to keep phoning back until i gave him permission to stop ringing our telephone. With that she put the phone down. And guess what, the phone rang agin. We pulled the cable out for the rest of the evening. Next day i connected the phone cable. An hour later the phone rings. Hello i said, did you find your wallet the same operator said from Warrenty Direct. Yes thank you i said, i left it round a friends house by mistake. Thats good he said. So how do you want to pay he said. I have changed my mind i told him. Why is that he said, if its the price i can adjust it. Look i don't want to go ahead with this cover and i have changed my mind. I can't accept that reply without a valid reason he said, i need to know why as i have to fill in a customers reviews for. I told him to go away as i would never take out any policy with warrenty Direct.         BE WARNED! YOU MAY BE HARRASED IF YOU DECIDED NOT TO TAKE OUT THE POLICY
  • 0
    Peter J L
    Hi Everyone. I too nearly came victim to this company "Warreny Direct" I was about to purchase car cover and was about to pay, i went to get my wallet but could not find it. After a few minutes i put the phone down. I was getting worried by this point as to where i might have left it. The phone rang and it was an operator from warrenty direct. Why did you put the phone down on me he said. I told him that i had mislaid my wallet. He told me that there was no need to put the phone down on him like that. .He then said we can do direct debit. I told him im more worried right now as to where my wallet may be. Why cant we do it now he says, and starts to argue with me. I put the phone down on him. He continued to ring me back which i ignored. A few hours later he rings me back again. Have you found you wallet, he says. No i haven't i told him. So we can do direct debit he said. NO! i said, why not he said, I am more worried where my wallet is right now, i told him. He then said it will only take a few minutes to set it up now, NO i told him, why not he said, go away i told him, if you continue to pesture me i will file a complaint, with that his responce was, i can give you the address if you want. No i said, i know the address. No he said, i will give you the address. I told him to go away, he said he wouldn't, not without a very good reason. I put the phone down and he rang back again and i did not answer. This time he phoned back again, and my partner answered it, she told him not to phone again, and his responce was, he would have to keep phoning back until i gave him permission to stop ringing our telephone. With that she put the phone down. And guess what, the phone rang agin. We pulled the cable out for the rest of the evening. Next day i connected the phone cable. An hour later the phone rings. Hello i said, did you find your wallet the same operator said from Warrenty Direct. Yes thank you i said, i left it round a friends house by mistake. Thats good he said. So how do you want to pay he said. I have changed my mind i told him. Why is that he said, if its the price i can adjust it. Look i don't want to go ahead with this cover and i have changed my mind. I can't accept that reply without a valid reason he said, i need to know why as i have to fill in a customers reviews for. I told him to go away as i would never take out any policy with warrenty Direct.         BE WARNED! YOU MAY BE HARRASED IF YOU DECIDED NOT TO TAKE OUT THE POLICY
  • 0
    Peter J L
    Hi Everyone! Guess what. A couple of days later the same guy from Warrenty Direct phoned me again. He said we agreed on a price how do you want to pay. I said go away in so many words. Two days later i'm still getting phone calls. This time i have said that i took out a policy with another company, and this time they put the phone down on me. It seems to me that they are only after you're money as they keep changing their price qoutes. I hate to think what would have happened if I had to make a claim?
  • 0
    NP - WD Extracare policy
    Making claim for the first time. Engine on Ford CMax Ultima failed 1.5 weeks ago. Major components covered by warranty. Towed to network/preferred garage. Charged for tow (£70) and garage inspection (£200).  Now informed I need to tow to another garage (£170!) for strip down (£450), despite fault and solution having been identified - needs a new engine.  Cost of hire car also racking up.  And no hint of Claim approval so far . . . . .  This looks like a clear intentional failure to provide a simple service.
  • 0
    John bishop
    I have no complaints they were there for me
  • 0
    Questions unanswered
    Four of their rebuilt, yet fully tested turbos have failed on me!!!!  The first on failed on the test drive by the mechanic.  They state that I have only one claim with them because the parts mfgr has a warranty on the turbo they provided, the mfgr was selected by WD.  I didnt buy a warranty from some parts company, I paid WD.  I didnt chose this parts mfgr.  Dont settle for their cheap parts, take what ever dollar amount you get and buy quality OEM parts.  Their selected inspector then has 24-48 business hours to inspect the car and another 24 business hours to submit the report, up to 72 business hours to get a report in?????  As of now the car has be in the shop three times for over 20 days in three months.  No reimbursement for a rental as of yet, and they pay $50 to tow your car,  I was put in contact with their towing companies and they couldn't tell me a total for the tow prior to towing it.  Right now Im not happy, I really hope they fix this as I have already paid them.  

    I purchased a warranty from WD not the cheapest parts supplier available.  I want  WD to fix a problem not pawn me off on a cheap parts supplier that they select.  
    If you buy a gallon of milk from the store and its spoiled you take it back to the store, the store doesn't blame the cow!
  • 0
    Keva
    I have been reading all of the complaints about Warranties made easy. The company keeps on ring me and trying to get me to sign up. I was wandering if anyone out there has had any problem with this company reasonlly. Before I desired to sign up?
  • 0
    Marg
    Could anyone who has signed up with Warranties Made Easy  over the last year and had a claim let me know whether they are genuine to 'what they claim is covered' that they are true to their word? Am being pestered to join up!
  • 0
    Valerie A.
    Warranty Direct will not permit you to be transfered to a manager, you have to wait for a callback from an unknown number. They will not honor any expensive repair requests. It does not matter what type of plan you purchase their goal is to lie and deceive you out of your money.
    Warrant Direct wil keep your money by denying all service requests. It is better to keep your money in a savings to offset repair costs.
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