Scheduling Nightmares...
Complaint
Roger Wagner
Country: United States
I Called in for service to my dryer on 3/14/2011 & got an appointment for Tuesday 21st bet. 1:00 & 5:00pm. It was a total waste of a day off. I called a little after 1:00pm on 3/21 to conform my appointment. The representative from A & E assured that someone will be there between the appointed hours. No one called and no one showed. I contacted A & E a little after 5:00 and was informed the appointment was cancelled. I was very upset and requested to speak to a supervisor. I was given a new appointment for 3/24 bet 1:00 & 5:00pm. I was contacted by the A & E Service tech about 1:15pm for conformation. He informed me It was a cash call. I informed him the appliance is under waranty. I informed him that I will contact my warranty company and have everything in order by the time he gets here. he replied ok. I contacted A & E to clear up the matter and was informed my appointment which is scheduled 3/24(today) was cancelled. I was very upset. Now I've wasted two days. I requested to speak to a supervisor. After explaining the situation I was given an appointment for 3/25(friday) bet. 8:00 & 12:00. I contacted my Warranty company (lowe's) and was given an appiontment for 3/29 from 1:00-5:00pm.I informed them that I already have an appointment for 3/25. they informed that it should not be a problem and they make a note to the account. the service appointment was submitted & they told me to contact A & E after an hour and conform that everything's ok. About an hour and fifteen minutes later I contacted A & E. Only to find out that they again cancelled my appointment. Now I'm very upset. I requested to speak to a supervisor. I was told none was available. the A & E Rep. took my # and said a supervisor would call me back. More than 45 minutes went by and no call. I took the liberty of placing that call myself. I explained my situation to the supervisor(Mark) from the beginnin,however, my problem fell on deaf ears. I'm a Radiographer by profession and also work in a service related field. Unprofessional behavior such as this does not belong in any customer service field. Is this how your company makes its money. I was always under the impression that the customer comes FIRST. As it stands I would NEVER recomend A & E to anyone...
Comments
And I called A&E, they told me it was cancelled and rescheduled to Aug 12 without any understandable explanation. When I called Aug 11 for confirming the appointment. They told me it was rescheduled to Aug 17, and they told me to call Fry's to get the correct auth number, so I straighted out the auth number everhintg A&E told me to. I mentioned many many times that I have my pregnant wife and 3 years old girl at home, please fix it as soon as you can. When I called them for following up, they told me, it was rescheduled to Aug 19th. OK, we waited Aug 19th 8 to 5 all day. The tech didn't showed up. I called and they told me he was sick, but I had a call saying that the tech was heading to my home at noon. Something was not right. And my appointment was rescheduled to Aug 20. Sigh... I really doubt he would show up. It is really sad and so much frustrating. There is not much I can do about it except writing here. It was nightmare for a month wishing they would show up one day. This kind of company should be disappeared.