Poor Service - over phone (cell phone burning ear)
Complaint
Luci
Country: United States
What a joke. Yes, I'm upset and sorry if I hurt any ones feelings. BUT I don't like getting my ear burnt. Today was the worse ear burn while I was on the phone talking to a rep from Sprint.
I have been with Sprint for over 10 years and I can't believe the poor customer service. My new phone which I have only had for less than 45 days, is burning my ear badly and not able to hold a charge and I just spoke to Nancy & Loleta that can not completely help me. On top of it their supervisor who can make a decision will not be in till Monday? I waited over 30 minutes just for Nancy to get on the phone to tell me the best she could is replace my phone with a replenished phone but I should wait til Monday for when her supervisor get back to see what she can do. Really? First, Sprint is going to offer a replenish for a phone that is less than 45 days in use that is burning people's ear's off? Second, there is no supervisor/mgr that can offer good customer service and just replace the phone with a new phone?
I had to wait over an hour to ear that on the phone?. Since, I have to wait til their supervisor comes in on Monday I can't use my phone unless Sprint wants a bill for a ear burn. I have only had it for 45 days and I guess I should of complained about it sooner but I'm too nice and I thought I was the problem being a new user for the new technology phones. New phones should be tested to make sure their customers are safe.
I was on the phone line for over a hour / over half (on hold), waiting for the supervisor Nancy. - Twice disconnected !!! Once because Loleta did not know how to transfer me.
I plan on reposting this message a couple of times to see if a real manager works on a holiday week-end or it's just the poor little guys working only. Cause you know as a Premier Customer I don't get better service just more problems. My husband thinks I'm crazy staying with Sprint for over 10 years, and thats what I get for being a deicated customer. POOR or WORSE Service.
I should of gone to the Sprint Store for real help, to purchase the phone and tech help. The Sprint phone help just read notes and don't know anything, especially about Customer Service. Sorry guys but it looks like you don't value customer deciation - What was I thinking???
by the way I have a Samsung Replenish ---- get it LOL - Refurbish / replenish - Looks the same to me
I have been with Sprint for over 10 years and I can't believe the poor customer service. My new phone which I have only had for less than 45 days, is burning my ear badly and not able to hold a charge and I just spoke to Nancy & Loleta that can not completely help me. On top of it their supervisor who can make a decision will not be in till Monday? I waited over 30 minutes just for Nancy to get on the phone to tell me the best she could is replace my phone with a replenished phone but I should wait til Monday for when her supervisor get back to see what she can do. Really? First, Sprint is going to offer a replenish for a phone that is less than 45 days in use that is burning people's ear's off? Second, there is no supervisor/mgr that can offer good customer service and just replace the phone with a new phone?
I had to wait over an hour to ear that on the phone?. Since, I have to wait til their supervisor comes in on Monday I can't use my phone unless Sprint wants a bill for a ear burn. I have only had it for 45 days and I guess I should of complained about it sooner but I'm too nice and I thought I was the problem being a new user for the new technology phones. New phones should be tested to make sure their customers are safe.
I was on the phone line for over a hour / over half (on hold), waiting for the supervisor Nancy. - Twice disconnected !!! Once because Loleta did not know how to transfer me.
I plan on reposting this message a couple of times to see if a real manager works on a holiday week-end or it's just the poor little guys working only. Cause you know as a Premier Customer I don't get better service just more problems. My husband thinks I'm crazy staying with Sprint for over 10 years, and thats what I get for being a deicated customer. POOR or WORSE Service.
I should of gone to the Sprint Store for real help, to purchase the phone and tech help. The Sprint phone help just read notes and don't know anything, especially about Customer Service. Sorry guys but it looks like you don't value customer deciation - What was I thinking???
by the way I have a Samsung Replenish ---- get it LOL - Refurbish / replenish - Looks the same to me
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