Plan change without my permission
Complaint
Moumita Shome
Country: India
Hi,
I am using this connection for more than one year. My plan is CUG149.
Where I used to get 300 free local a2m minutes and 150 local & 150 a2m
free sms. However you have change all benifits of my plan. No one have
bothered to inform me about the same.
When I have contacted your customer care 2 days back, the lady promissed
a call back whithin 2 hours. but that was a fake promise. Then again I
contacted & the gentelman said he does not have any idea what is
happening!!! He asked me to contacted by email. I have done that but
that was just a waste of my time.
Please change my plan to what it was before and credit my account for
the extra charge. Or I'll contact the consumer foram.
Thanks in advance.
I am using this connection for more than one year. My plan is CUG149.
Where I used to get 300 free local a2m minutes and 150 local & 150 a2m
free sms. However you have change all benifits of my plan. No one have
bothered to inform me about the same.
When I have contacted your customer care 2 days back, the lady promissed
a call back whithin 2 hours. but that was a fake promise. Then again I
contacted & the gentelman said he does not have any idea what is
happening!!! He asked me to contacted by email. I have done that but
that was just a waste of my time.
Please change my plan to what it was before and credit my account for
the extra charge. Or I'll contact the consumer foram.
Thanks in advance.
Comments
This is with reference to your post dated 21 May 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
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