I do NOT trust Aurora!

ComplaintsFinancesAurora Loan Services

Complaint

0
Sherry
Country: United States
My mortgage was bought by Aurora Loan Services from Sovereign Bank a few months ago. I pay my monthly mortgage online at the company's website. My mortgage is paid on the day due, since that is the day I am paid, and is directly debited from my bank account. However, Aurora has sent me a statement showing me as two months late. When I finally got a human being in the Customer Service department, the representative claimed that my payments were made after the cutoff time for the day, 7:00p.m. Mountain time, which means that I would be making my payments after 9:00p.m. my time. I certainly do not pay bills in the late evening! So far, the company hasn't tried to report me to the credit rating agencies for making late payments, but I do NOT trust Aurora!

Comments

  • 0
    KB
    Refi as soon as you can; get away from these people.  Aurora is the worst
    11

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