AS IS policy stinks!
Complaint
Charlene Burgett
Country: United States
I think that Ashley Furniture's "As Is" policy is unfair to consumers. If you purchase anything off their showroom floor ( i.e. lamp, rug, decoration), you may not return it under any circumstances. I attempted to return a rug and two lamps that still had the Ashley Furniture price tags on them and they would not accept them as a return.
I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.
I sent an email to mjedlowskicustomercare@ashleyfurniture.com and received a trite response from Shannon Burris as follows:
"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."
It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns!!
Buyer Beware!
I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.
I sent an email to mjedlowskicustomercare@ashleyfurniture.com and received a trite response from Shannon Burris as follows:
"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."
It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns!!
Buyer Beware!
Comments
I am not saying that I don't understand what "As Is" means...I am saying that Ashley Furniture's "As Is" Policy is unfair. In my case, they did not tell me the items were "As Is" and the salesperson glossed over this fact when I was signing the sales slip.
the company marks down a product, sometimes below cost to move it and replace it w/ something new! its a final sale , no refunds , no returns , no exchanges , no more price reductions, "AS IS" it seems pretty clear
who cares if they have the tag on them....for all Ashley knows you bought the pieces had a company over to impress them w/ your fine home furnishings and then went to return them after your soiree.
and your last line is correct buyer beware
You spent $700 and then your plans just changed? Smells like a rat to me. I've worked retail and it is sickening how people take advantage of store's return policies to steal. People like you are the reason retail prices are so high- ever think of that while you're sitting there attempting to damage the reputation of a retail store writing a stupid complaint on the internet.
In my opinion, most complaints written on the internet are invalid, bogus lies written by people who are trying to get something for nothing.
I don't blame the retailer for not caring if they lost your business- people like you cost retailers lots of money and THEY ARE BETTER OFF IF YOU STAY AWAY.
So, after a two page letter to Ashley Furniture, I was contacted by a very friendly lady this morning informing me I would receive a full refund without any restocking fee. Kudos to Ashely Furniture for resolving the matter, but shame on them for having it go this far.
Buyer beware
of poor quality.