BROADBAND DEACTIVATION
Complaint
VIMLESH VERMA
Country: India
DEAR SIR,
I BEG TO SAY THAT I AM VIMLESH VERMA, MY BROADBAND NO. IS 07554208413 & I WANT TO DEACTIVATE THE BROADBAND CONNECTION I HAVE PAID THE FIRST MONTH BILL PAYMENT.AND AS JUST AFTER I HAD TO DEACTIVATE CONNECTION FOR THIS PURPOSE I CONTACTED TO AIRTEL SERVICE CENTER AND I REGISTERED THE CANCELLATION REQUEST (11 NOV 2010) 9-10 TIMES BUT EACH TIME THEY TOLD US THAT SYSTEM IS ON THE INSTALLATION PROCESS HENCE CALL BACK AFTER 1 DAY. AGAIN I CALLED 9 OR 10 TIMES WITH THE INTERVAL OF 1 DAY BUT ALL TIME I GOT THE SAME ANSWER. SO CAN NOT PAY THIS EXTRA BILL AMOUNT BECAUSE I DID NOT USE IT.
SO PLZ DE-ACTIVATE THE BROADBAND CONNECTION AS SOON AS POSSIBLE
I BEG TO SAY THAT I AM VIMLESH VERMA, MY BROADBAND NO. IS 07554208413 & I WANT TO DEACTIVATE THE BROADBAND CONNECTION I HAVE PAID THE FIRST MONTH BILL PAYMENT.AND AS JUST AFTER I HAD TO DEACTIVATE CONNECTION FOR THIS PURPOSE I CONTACTED TO AIRTEL SERVICE CENTER AND I REGISTERED THE CANCELLATION REQUEST (11 NOV 2010) 9-10 TIMES BUT EACH TIME THEY TOLD US THAT SYSTEM IS ON THE INSTALLATION PROCESS HENCE CALL BACK AFTER 1 DAY. AGAIN I CALLED 9 OR 10 TIMES WITH THE INTERVAL OF 1 DAY BUT ALL TIME I GOT THE SAME ANSWER. SO CAN NOT PAY THIS EXTRA BILL AMOUNT BECAUSE I DID NOT USE IT.
SO PLZ DE-ACTIVATE THE BROADBAND CONNECTION AS SOON AS POSSIBLE
Comments
This is to inform you that your concern listed 25 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
This is to inform that your concern listed on 25 Dec. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
I would like to inform you that your concern listed 25 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team