Congratulations
Complaint
Elisabeth
Country: United States
Congratulations Verizon Wireless. You have the only PERFECT website in the entire world. Your website NEVER has any glitches and there are NEVER any problems with it. The only possible errors are those of your stupid consumers who obviously can't do anything correctly. And your customer service is absolutely outstanding! The representative I talked with was only mildly snotty to me when I expressed my request for a credit on my bill. She could have cursed and called me names, but her smug attitude was a perfect reminder of your wonderful customer service representatives. And her ability to not even attempt to make things right is great for your company. After all, how can a huge corporation like Verizon afford to lose $25.00 because of what was obvious (according to your records) completely 100% my fault. I must be held responsible for going online to pay my bill and completely changing my bank account information (which by the way, was done without even going to the section of the website to change this information), to some random account that is not even remotely close to the bank account I've been paying my bill with since I started my Verizon contract. There is absolutely no possible way that there could have been a glitch somewhere in your website. How stupid of me to think that. And so, again, I want to thank you for your PERFECT website. There is truly no other website that can compete with yours. I will be sure to tell everyone I know about this exceptional experience I had in dealing with your company. Thank you Verizon Wireless.
Comments
When you are dealing with companies that you cannot trust, mailed paper checks, with the originals or copies returned to you by your bank, are the only thing you can trust. They have problems with those, mail it with a delivery confirmation sticker, and start building a paper trail of when they receive it.
When they receive a paper check, there is at least law on your side that they have some obligation to credit it to your account as of when they receive it. EFT? They make up whatever rules they want, and there are no paper trails you will ever get to prove they did it. "Customer service" today is trained in making excuses about why it is YOUR fault, when the only mistake you may have made is in your choice of who you do business with.
what a bunch of bull!