Showroom Closed No Refund No Cancellation

ComplaintsScamsDirect Buy

Complaint

0
Ed
Country: United States
Our local DB store closed in Roanoke VA without notice from either the franchise or DB corporate.  I tried for weeks to make contact with DB corporate and no response either by phone or email.  Finally got a person on the phone and was advised DB corporate is not responsible for the local franchises and offers no assistance in resolving concerns.  The same for Beta Finance which I suspect includes DB officers.  Very poor operation, no customer service and if your local franchise goes bust, you're out of luck.  I would not recommend DB to my worst enemy.

Comments

  • 0
    ron
    My local store just closed, also (Baltimore).  No advanced notice, or anything official in the mail.  Just 1 email stating the store was closed, effective immediately.  We too, are free to use any other club.  Yeah, right!  The closest one is 60+miles away.  Corporate blamed everything on the franchisee, and took NO responsibility.  The online store is not very good.  Lack of product information, and only a small portion of what is available at the store.  Their actions are criminal!!  I plan to spread the word about the dishonest business practices of Direct Buy.

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