Charged for unused service
Complaint
Kalidass Arunachalam
Country: India
Dear,
I have an Airtel postpaid conection in Bangalore location. I have been getting a charge for value added charges for the last 2 months(Jan-Feb, Feb-March-2013). Currently am in Australia on my official onsite program hence I have not used my airtel number for last 2 and half months. But still I am getting charged for value added services and moreover i have not subscribed for any value added services on my package and i have never used it. Please waive the amount that you charged for unused value added service on my bill for the above mentioned months.
And please deactivate any value added services if exist on my airtel postpaid connection.
I wont be available on my airtel postpaid number as am on my onsite program. Please communicate me through email.
Please do the needful.
My airtel No : 9008431603
Thanks
I have an Airtel postpaid conection in Bangalore location. I have been getting a charge for value added charges for the last 2 months(Jan-Feb, Feb-March-2013). Currently am in Australia on my official onsite program hence I have not used my airtel number for last 2 and half months. But still I am getting charged for value added services and moreover i have not subscribed for any value added services on my package and i have never used it. Please waive the amount that you charged for unused value added service on my bill for the above mentioned months.
And please deactivate any value added services if exist on my airtel postpaid connection.
I wont be available on my airtel postpaid number as am on my onsite program. Please communicate me through email.
Please do the needful.
My airtel No : 9008431603
Thanks
Comments
This is to inform you that your concern listed on 18 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 18 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33