Purchased illegitimate flight itinerary from Cheapoair.com
Complaint
Jing Lu
Country: United States
I purchased two international airline tickets on Cheapoair.com and it turned out to be the WORST consumer experience in my life!
My parents received U.S. tourist visas to visit my family in Minneapolis. I booked two international airline tickets from Shanghai (PVG) to Minneapolis (MSP) through Cheapoair.com. The itinerary included a three hour layover in Vancouver (YVR). However, Cheapoair.com concealed critical information that a Canadian visa is needed to make the connection flight in Vancouver (YVR). Without this critical information, I made a misinformed decision to purchase the two tickets.
The consequences are DISASTROUS!
Because Cheapoair.com withheld critical information, we did not find out that my parents needed Canadian visas to be able to make the connection flights in Vancouver. They were declined to board the Shanghai – Vancouver flight we booked from Cheapoair.com. I called Cheapoair.com about the situation but they were unwilling to exchange their flight with a U.S. bound flight without charging us $5000 for the one way economy class tickets (which is 2.7 times of the original purchasing price). My parents, startled by Cheapoair.com's action, ended up purchasing two costly last minute U.S. bound international flight tickets at the airport ticket counter.
I am a reasonably forgiving consumer and do not usually bring my bad consumer experience to public. However, Cheapoair.com's action has resulted in horrible emotional and financial consequences for my family, and their deceiving and fraud business practices HAVE TO BE STOPPED BEFORE THEY HURT MORE CONSUMERS LIKE MY FAMILIES.
I am willing to do anything in my power to help Cheapoair.com realize what they are doing is wrong and needed to be stopped. Please feel free to contact me if you need any further information about my complaint.
Jing Lu
Email: lujingusc@hotmail.com
24 February 2012
My parents received U.S. tourist visas to visit my family in Minneapolis. I booked two international airline tickets from Shanghai (PVG) to Minneapolis (MSP) through Cheapoair.com. The itinerary included a three hour layover in Vancouver (YVR). However, Cheapoair.com concealed critical information that a Canadian visa is needed to make the connection flight in Vancouver (YVR). Without this critical information, I made a misinformed decision to purchase the two tickets.
The consequences are DISASTROUS!
Because Cheapoair.com withheld critical information, we did not find out that my parents needed Canadian visas to be able to make the connection flights in Vancouver. They were declined to board the Shanghai – Vancouver flight we booked from Cheapoair.com. I called Cheapoair.com about the situation but they were unwilling to exchange their flight with a U.S. bound flight without charging us $5000 for the one way economy class tickets (which is 2.7 times of the original purchasing price). My parents, startled by Cheapoair.com's action, ended up purchasing two costly last minute U.S. bound international flight tickets at the airport ticket counter.
I am a reasonably forgiving consumer and do not usually bring my bad consumer experience to public. However, Cheapoair.com's action has resulted in horrible emotional and financial consequences for my family, and their deceiving and fraud business practices HAVE TO BE STOPPED BEFORE THEY HURT MORE CONSUMERS LIKE MY FAMILIES.
I am willing to do anything in my power to help Cheapoair.com realize what they are doing is wrong and needed to be stopped. Please feel free to contact me if you need any further information about my complaint.
Jing Lu
Email: lujingusc@hotmail.com
24 February 2012
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