unauthorized credit card charge.

ComplaintsFinancesWEN hair care/ Guthy Renker

Complaint

0
How can this happen?
Country: United States
I called in response to an intro offer for WEN hair care products, intending to purchase the intro offer, knowing their thing was to send more shipments if I didn't cancel. I gave my name, address, email.  I waited for them to ask for a credit card number.  They never did.  I assumed they would send me a snail mail bill, which I thought was very, very, very unusual.  I received the shipment and noted in the fine print of the paperwork that they had billed one of my credit cards (a card I have had for a long time).  How the H!!!!  did they get that number?  This is a sneaky, unethical company.  The credit card company claims to have never heard of this, their weekend employee says they couldn't possibly have gotten my number without my giving it.  Are they all in cahoots?

Comments

  • 0
    Guthy-Renker Help
    Hello,  Please contact our Corporate Customer Service Escalation Team by filling out this form: http://www.wen.com/lp/cet with the details you provided in in your original post so that we can learn more about your experience and look into this.  Thank you.
  • 0
    Interesting..
    A legitimate company would have called back to get your card number and authorization if they didn't get it in the original call.

    This company is already showing numerous reports of consumer "cramming" fraud.  They typically turn these "trial offers" into "negative option automatic shipments", so if they could bill your card for some small "intro" purchase, they can bill it for much larger orders as well.

    Your bank agent is dumb, first to not know about their common order cramming tactics (which have generated numerous complaints on-line, and would be generating similar complaint levels to banks), but also for telling you that they couldn't get your number if you didn't give it to them.
  • 0
    There are at least 2 possibilities:
    1)  There is illegal selling of card number information, despite the illegality and violations of merchant agreements.  This has shown up, for example, connected to fraudulent magazine telemarketing, where it appears to be connected to the trading of "sucker lists".
    2)  The telemarketer or call center may be handling sales under various names, and if you had done business with one of those companies, your information might already been in their database tied to your name and phone number.
  • 0
    Either way,
    YOU didn't authorize the charge to a credit card number you did not give them, so that charge is unauthorized.  Furthermore, if you let things stand, you can expect that they will use the number they have now verified by a small charge, to make further larger charges, so sooner or later, you will have to dispute fraudulent charges through your bank.  You might as well do it now.
  • 0
    Notify your bank IN WRITING..
    mailed certified to the dispute address from your statement, and notify them that you did not authorize the charge, or even provide them your card number.  (The "order" was never completed, as you didn't provide card information to charge to.)  Demand that your card number be immediately blocked, and that the charge be reversed.

    Your bank can reverse charges back at least 2 months if you dispute promptly, under FRB Reg. E or FCBA.

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