Impossible to cancel

ComplaintsFitness CentersGold's Gym

Complaint

0
James Lang
Country: United States
I signed up my wife and myself for Gold's gym membership in January 2006. I worked out there with my wife for several months, before my work forced me to transfer out of the country. So, on August 2006, I canceled my membership at the location where I joined in Long Beach, CA. I was given a pink slip confirming my cancellation in writing.

I find out 3 months later after I've left the country that I'm still being billed. I called them to sort this out. They said to fax a copy of the original pink slip because they couldn't talk to the manager. I did, it didn't work.

I called again after I noticed they were still charging a couple of months later. I got in touch with a girl who said she would cancel as of this phone call. She even sent me an e-mail asking for a forwarding address as to where to send the refund check.

Now, again they're still charging me, even after this. So now I've been forced to tell the bank to stop all charges from them. I'm not sure of my legal options from here, however. Can I take them to court? They owe me back nearly 10 months of fraudulent billing.

Comments

  • 0
    tj
    Dispute their charges thru your bank, in writing, as fraudulent charges.
    Close the account to prevent further charges.

    Send them a letter demanding refund of their unauthorized charges, back to the date of your cancellation receipt, and include a copy of that receipt.  Send your letter certified return receipt requested.

    File a BBB complaint.  In your complaint, outline the history of each contact with them, what they promised to do, what they did, etc., and a list of the unauthorized charges.  Also include a copy of the cancellation receipt to substantiate the original date of cancellation, and a copy of the e-mail promising to refund the overcharges.

    Contact the consumer fraud unit in the DA's office for the county where they are located.  If this particular business has a record of consumer complaints, your complaint sent thru the DA might get a prompt resolution.
  • 0
    cindy becerra
    i signed up for golds gym last year on november my first bill was supposed to be on december 25th- after this i called and let them know to bill me to my home adress instead of taking the money out of my account every month- so he said ok and bla bla bla- then after two months i never received my bills to my homeadress... then i called and talked to a customer rep and he states that i owe $188 so far- im like what!!! it should be $25 for demcember january, february... thats $75 which you never billed to my home adress- and of course they did not have no record that i called and stated that i wanted this to be mailed out to me now i have to pay extra fees for the times that they tried to take out money of my bank account!i cant believe this. what should i do?

    SOMETHING ELSE- i wanted my brother to come and work out with me too he is 11 years old- then all the sudden i found out that they have to be 12 years old to get in the gym- this is what corporate in salt lake city told me- so ok they took him out... and canceled him out but i mean this is really crappy...
    SOMETHING ELSE- my sisters friend is 17 years old and used her credit card because she has a job but used her moms liscence - they did not asked for moms signature they just want to get commission.... w
    I REALLY WANT TO DO SOMETHING ABOUT THIS SCAM. CINDY

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