Ford 2002 Escape
Complaint
Ted
Country: United States
Hi everyone,
I have a horrible product called the "2002 Ford Escape". I paid a lot of money for this truck and take real good care of it. I follow all scheduled maintenance. But at 49K, the Transmission broke down. My repairman charged me 2,500 to repair the tranny. It was falling apart piece by piece. I am normal blue collar guy that can never afford large fixes like this but I had to.
I spoke with a Ford Customer Service guy and told him my entire story. His response was basically your on your own. He could/would not help me out. Simply ridiculous. I tried to go higher up in the food chain but found even more of a roadblock. Nobody seemed to care that their tranny's are failing and they wonder why the americans are going foreign. This is a horrible product and will encourage everyone I know to never by Ford.
They dont care, so I wont care.
I have a horrible product called the "2002 Ford Escape". I paid a lot of money for this truck and take real good care of it. I follow all scheduled maintenance. But at 49K, the Transmission broke down. My repairman charged me 2,500 to repair the tranny. It was falling apart piece by piece. I am normal blue collar guy that can never afford large fixes like this but I had to.
I spoke with a Ford Customer Service guy and told him my entire story. His response was basically your on your own. He could/would not help me out. Simply ridiculous. I tried to go higher up in the food chain but found even more of a roadblock. Nobody seemed to care that their tranny's are failing and they wonder why the americans are going foreign. This is a horrible product and will encourage everyone I know to never by Ford.
They dont care, so I wont care.
Comments
My Explorer has been on seven recalls, including the exploding tires, that separated when we were traveling to South Dakota. Last Winter our clutch system went out and it took Burt Ford almost 3 months for the repair. Burt Ford offered us a rental from Hertz, free of charge, but then Hertz charged our AMEX card for insurance we declined, then Ford charged us almost $6000 for a repair.
My sister has a Ford Expedition and she got rid of that piece of junk. She now drives a Honda Pilot, and we just bought a Honda CR-V, and the next car i purchase will be anything but a Ford!! It is true... Ford makes crap for cars. Why do you think they are in such financial trouble?