Forced contract change with extra , not mentioned costs .
Complaint
Wim Prové
Country: Belgium
I booked a car at Enterprise through Auto Europe , a Fiat Panda for 3 days ( tank full-full )with an extra fee for different drop off location , price 99 € . I paid 26,17 € , by VISA to ensure my booking .
At the desk in Pisa Airport the car I booked was not available and I was 'offered' a free upgrade , I just had to pay 35 € extra but could drop-off the car with an empty tank . I told them I agreed on the condition that I would not have any extra costs and I was confirmed so , in English and Italian ( I speak it ) . Enterprise made up a new contract but 'forgot' to mention that I lost my 26,17 € already paid . Now they refuse to deduct what I already paid . So beware and avoid Locauto or Enterprise there are plenty other company's working correctly . Contract EU15818242
At the desk in Pisa Airport the car I booked was not available and I was 'offered' a free upgrade , I just had to pay 35 € extra but could drop-off the car with an empty tank . I told them I agreed on the condition that I would not have any extra costs and I was confirmed so , in English and Italian ( I speak it ) . Enterprise made up a new contract but 'forgot' to mention that I lost my 26,17 € already paid . Now they refuse to deduct what I already paid . So beware and avoid Locauto or Enterprise there are plenty other company's working correctly . Contract EU15818242
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