helping me a hostess

Turkish airlines in the ika-ist-YYZ ticket bought. When we make a flight is delayed 45 minutes Istanbul said. Meanwhile, Turkish Airlines at the airport had been helping me a hostess. This telephone survey with manic hostess gave each other. Then this lady called me and in Canada if I had sordu.Toronto flight. We ate, and later came to take her hotels of my travels came across this a few times we have together. 10.000.-usd wanted money from me. I gave. Then the phone could not reach. I wrote to customer service status of Turkish Airlines, but they gave me such an application if there answer. How will I receive my money back I am.