NORTHSHORE(Bally) 6821 West Demster St.Morton Grove,IL.60053
Complaint
Lucian Kluzik
Country: United States
Management of LA Fitness,
Complain
On the January,31 I did renew my membership paying $9.99 at the front desk.
Next day I did come in to the club for the daily exercises, did show my membership card and try to past entry desk.
But after few steps to the gym one afro-American guy from the front desk called my name instead MR(we do not know each other and we are not close (friends), come back and give to me information what is your banking account, credit card or debit number's. He did not even introduce himself. I tried to ignore him but he fallowed me and tried to stop me (physically pushing me) After that I called the Police.
Police arrived talked to him on side, talked to me on side and tell me, at he has right to do this and he is charming afro-American guy. I think this is illegal to do that for person who has 20 years membership card and never have had any incident in a club.
When I came back to the club and tried to ask him for his name he show me the front door and said you have no right to be inside and he canceled my memberships card.
Is it his private business and he has the right to do that ?
I think this is illegal and his ugly behavior is not acceptable.
I would like to have fully explanation from LA Corporate and renal my membership card ASAP.
Best Regards
Lucian.
e-mail luciankluzik@comcast.net
Complain
On the January,31 I did renew my membership paying $9.99 at the front desk.
Next day I did come in to the club for the daily exercises, did show my membership card and try to past entry desk.
But after few steps to the gym one afro-American guy from the front desk called my name instead MR(we do not know each other and we are not close (friends), come back and give to me information what is your banking account, credit card or debit number's. He did not even introduce himself. I tried to ignore him but he fallowed me and tried to stop me (physically pushing me) After that I called the Police.
Police arrived talked to him on side, talked to me on side and tell me, at he has right to do this and he is charming afro-American guy. I think this is illegal to do that for person who has 20 years membership card and never have had any incident in a club.
When I came back to the club and tried to ask him for his name he show me the front door and said you have no right to be inside and he canceled my memberships card.
Is it his private business and he has the right to do that ?
I think this is illegal and his ugly behavior is not acceptable.
I would like to have fully explanation from LA Corporate and renal my membership card ASAP.
Best Regards
Lucian.
e-mail luciankluzik@comcast.net
Comments
Another member of their team is Rich, he is a real a$$ hole. On three different occasions he didn't take a guest pass that I printed off their website for friends. Overall, he was very rude and unprofessional.
They need a whole new properly trained staff in there.
WHAT SHOULD I DO ,GO BUY 500 ROLLS OF TOILET PAPER..
A REAL A..HOLE > SEND COMPLAINT PLEASE.
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There's a young lady @ the Brandon, FL location who acts as a front desk manager named Jenny Ryan.
Miss Ryan has inappropriately smacked my rear end, followed me in the ladies room to stare at me through the mirror. placed herself within earshot's distance to listen in on conversations I have with fellow clients, and stood behind me just to stand there (deliberately crowding me). She has also told another staff member not to speak to me. I'm being harassed by this woman and am not the only member who's been experiencing inappropriate behavior from her. She has admittedly had sexual relations with another staff member (manager) within only four hours of meeting him and is very sexually explicit in her "recruiting techniques". She has openly admitted to being a former Las Vegas *** and she out right doesn't care about her appearance most days.
Various clients are speaking among themselves about various things she's said and done concerning them, myself, and or others.
Different men and women are now coming to me to tell me, personally, that Ms. Ryan makes sexual advances toward them and asks them out on dates. They know that I openly have issues with her unprofessional behavior. I’m feeling now that instead of LA Fitness being a health and wellness center – it’s now the new “pick up stop” for Ms. Jenny Ryan to generate her “clients”. This looks very bad for the company! She's completely unprofessional and this behavior needs to be stopped for the well being of both the clients and miss Ryan. Thank You
Previously i'd written & posted: There's a young lady @ the Brandon, FL location who acts as a front desk manager named Jenny Ryan.....
PleaseTakeAction 7/1/12 8:27AM
Since the posting, the company has taken the appropriate action(s) & Miss Ryan is no longer there. This said, Miss Ryan has approached me to let me know that she was completely wrong for being unprofessional (it was a tear filled apology) ...I feel she was sincere in it and would like to have this complaint removed if at all possible. It has more than served its purpose and though I'm not sure if Miss Ryan has truly learned from this experience, I feel this posting would be like an opened wound & a constant negative reminder...I wouldn't want to leave such a permanent scar such as that for anyone. I don't hate Miss Ryan, I do however wish her all the best in life and that she apply's herself in a more positive light in all of her future endeavors. Thanks so much for your time