Poor Customer Service
Complaint
Tom
Country: United States
I conduct a great deal of business online. Luxury Home Outlet is by far the worst business I have encountered.
I was initially provided a confirmed ship date. When I called on that date to confirm that my sink had been shipped, I was advised the ship date had changed to the following day. I called two days later to confirm shipment and I was advised that UPS had "forgot" to pick up the sink and it would be shipped the following day. I again called on the ship date and was advised the sink had not been shipped, but would be shipped the following day. I cancelled my order and would advise everyone 'to steer clear of this business.
I was initially provided a confirmed ship date. When I called on that date to confirm that my sink had been shipped, I was advised the ship date had changed to the following day. I called two days later to confirm shipment and I was advised that UPS had "forgot" to pick up the sink and it would be shipped the following day. I again called on the ship date and was advised the sink had not been shipped, but would be shipped the following day. I cancelled my order and would advise everyone 'to steer clear of this business.
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