Unauthorised balance deduction.
Complaint
Zimik
Country: India
My balance has been deducted saying i have subscribe to prinyanka pack, download videos, and wallpaper when i didn't even use. When i call customer care after transfering from one person to another and after many disconection i finally got to speak to two executive with reference no CBDWP20320076686 dated 20/03/2012, 21:51 pm and reference no. CBDWP20321369534, 21/03/2012 , 6:52 am. But to my surprise they say that it is not an airtel issue. And they cannot do anything about it. I wonder if it is not an airtel issue, is it my issue then? I want a full refund of my bal deducted. Prove me wrong if i have willingly subscribe, then how? Its not about the money but one will seriously have other thoughts after this kind of unnecessary tension.
Comments
This is to inform you that your concern listed on 21 March 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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