Bad, Rude and Unpromising Service
Complaint
Ket-Bing Yong
Country: Malaysia
Very disappointment with their booking system and unpromising service.
I booked my flight at CheapOair on Tuesday, June 28 and I received my booking number, details with Flight Booking Terms & Conditions.
On July 2, I received a notification of fare changes and requested me to pay for additional cost otherwise my booking would be cancelled.
According CheapOair Flight Booking Terms & Conditions:
"In extremely rare cases Airlines rules or fares may change prior to the issuance of tickets, in which case we reserve the right to notify you of any rule or fare changes within three (3) business days. For any fare changes up to US$25 of the new fare, we will absorb the difference of fare. However, in the event that the fare differential is higher then $25 you may have the option not to purchase this ticket and your credit card will not be charged. If there is no change in fare then your ticket will be automatically issued and will be non-refundable."
CheapOair has the obligation to inform me the fare changes within three (3) business days. Instead, they notified me on fourth (4th) business days.
I called to the customer service at 866-654-5204 option 2 and talked to their TRAVEL SPECIALIST with this matter. They did not agree with my request for issuing the ticket with the same itinerary and the same cost. They argue with me the confirmation is not given out yet, they have the right to notify me the fare changes at any time.
I further request to speak with other superior staff who can make decision regarding the matter. The TRAVEL SPECIALIST hang up my phone right after.
If I have not booked with CheapOair, I may not have to pay extra cost with other travel agent with earlier booking.
I booked my flight at CheapOair on Tuesday, June 28 and I received my booking number, details with Flight Booking Terms & Conditions.
On July 2, I received a notification of fare changes and requested me to pay for additional cost otherwise my booking would be cancelled.
According CheapOair Flight Booking Terms & Conditions:
"In extremely rare cases Airlines rules or fares may change prior to the issuance of tickets, in which case we reserve the right to notify you of any rule or fare changes within three (3) business days. For any fare changes up to US$25 of the new fare, we will absorb the difference of fare. However, in the event that the fare differential is higher then $25 you may have the option not to purchase this ticket and your credit card will not be charged. If there is no change in fare then your ticket will be automatically issued and will be non-refundable."
CheapOair has the obligation to inform me the fare changes within three (3) business days. Instead, they notified me on fourth (4th) business days.
I called to the customer service at 866-654-5204 option 2 and talked to their TRAVEL SPECIALIST with this matter. They did not agree with my request for issuing the ticket with the same itinerary and the same cost. They argue with me the confirmation is not given out yet, they have the right to notify me the fare changes at any time.
I further request to speak with other superior staff who can make decision regarding the matter. The TRAVEL SPECIALIST hang up my phone right after.
If I have not booked with CheapOair, I may not have to pay extra cost with other travel agent with earlier booking.
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