leather couch and recliners

ComplaintsFurnituremade in china

Complaint

0
patty
Country: United States
we bought leather set and the dark brown leather is comming out and it's an orange color now on the arm rest the seating area head restit's like wherever we sit or touch the leather is not holding up at all. This leather is only 3 yrs. old! The store where we bought said our warranty is up which was 1 yr. Thats terrible.our furniture looks like [***]. We pd 3,900.00 for this set. I don't know what the person did when they dyed the leather eigther they were new on the job or they didn't let it dry real good when they did the process! We are very upset because we are stuck with [***] furniture! We will never buy anything made in china again! The quality is really bad! We are sticking to american made furniture from now on! Leather furniture is suppose to last a long time! come on wake up already and stop making junck!

Comments

  • 0
    Chris from Phoenix
    | 2 replies
    Exact same problem here. My furniture is from the, "Athena Collection" sold by Mor Furniture. Made my Superb Creations, Inc. A China based company. I purchased a protection plan from Guardsman and it is worthless. The retail representative told me, "go to Home Depot and buy some leather toner".....such is the depth of poor customer service. I am really angry and will be contacting my attorney.
    • 0
      Donna manlick replies to Chris from Phoenix
      | 1 reply
      I also purchased  guardsman now that's a big joke ,they don't want to fix anything what a waste of my money
      • 0
        mhandley replies to Donna manlick
        I'm looking to buy a leather couch and love seat from Furniture Row. The set is called Carson Collection and the manufacturer is Superb Creations. This is the only forum I have found that has any info, about Superb Creations. I'm not sure if this is the same collection just named differently depending on the store etc. There was a customer there who was vouching for this brand and said she has had this set for over 13 years and ready to repurchase for the second time. She said it had held up well in all capacities expect they have many pet who have worn a spot on the cushion. Interested in any feed back from anyone else who know anything about the company
  • 0
    Donna Manlick
    We bought our set 4 years ago paid over $5000 my leather is turning orange also ,I have a recliner that the mechanism is chewing up the seat cushion paid $1700 for this chair  hopefully they'll do something about it

Post a new comment