Worst installation ever

contacted Directv to install service in my home. On April 2, 2013, the technician they sent, Joel Unger, damaged my home. Because I have had installations done in previous homes, I know that, prior to starting a job, the DTV technician must have a home owner endorse some kind of paperwork. He didn't have the paperwork with him. He didn't ask permission or consult/communicate with us the work he was doing prior to doing it. He tore 2 window screens to run a cable from one side of one basement bedroom window, through a hall that divides two rooms, to a bedroom adjacent to it in the basement. He did not secure the cable to the wall, and, because the cable went from one room to the other, neither bedroom door could be closed either. We could not fully shut the windows that he ran the cable through either. He scratched my new hardwood floors by unnecessarily moving my furniture without permission. The scratches are very deep and noticeable. He tore an expensive new curtain that rests next to a tv. He drilled a hole in my bedroom upstairs, and I figure he realized the hole was too big or not in the right spot so he drilled a second hole. So I have a hole going straight outside in my bedroom wall. He didn't fasten any of the cables outside so I have cables running from a dish on the roof straight down and lying all over the ground on both sides of the house. He also didn't bother to secure the covers that go around the cables in the walls. When I called DTV, they told me that my agreement started from the moment this technician activated one receiver (which was at 10am) and that I had 24 hours to cancel the service so I could avoid a cancelation fee of $400. This means that a new tech would have about 30 min - an hour to redo this job correctly because I would have to cancel before 10am on April 3,2013. I spoke with a Directv supervisor to ask if it were possible to extend the time a tech would need to redo the job. He stated there was nothing he could do to extend this time or waive the cancelation fee because the installation issue did not matter as long as the receiver was working. I felt backed into a corner and decided it was best to cancel my service immediately and avoid any further issues. They told me that a different tech would be sent out to remove the wires and to contact the tech to make those arrangements. When I spoke with the tech, Joel, he said his supervisor James Hopper would not allow him to give me his phone number and that the only way they would go back to my home was if they were going to actually correct the installation. So basically, they are not willing to come back to my home to pick up the wires and mess. Joel told me to contact Directv directly because they would have to fix this problem for me. I have now spoken again with Directv and they promised to have a tech give me a call within 20 minutes. I have not received a call from them. I plan to file a complaint and request compensation for the damages in my home as well as have them cover any costs getting an estimate to fix the problems they caused. I feel it is important to also file this complaint and forward this information to anyone who has service scheduled with them.