wrongfully charged

I saw the ads on tv and figured I would order the ring with the band.  So i ordered online. I then called them to make confirm my order was fast shipping. Boy was that A HUGE MISTAKE!!!  they put a second order through unbeknownst to me. I then (too late) read these reviews. I called them back and cancelled my order. They only cancelled my original order from online! The other order that I didn't know existed was still being processed, no confirmation email or anything. So 4 weeks later, the rings arrived. I looked on my checking account and no charge...at first.. then a few days later was the charge. I called them to be reimbursed, no one there can supposedly reimburse me. I have to send the products back.I asked to speak to a supervisor. The supervisors supposedly will be telling me the same thing and i wouldnt hear back from someone for 24-48 hours. I argued that this never should have happened in the first place and I would be reporting them to the BBB. THE WOMANthen hung up on me!!! I will send this back and I'm praying I get reimbursed!