Misguided in a car rental
Complaint
De. Kittim Silva
Country: United States
On 01/01/13, BY mistake I took The National Car Rental shutter. Echen I got to the desk the lady that attendedme told about my mistake, but also she ofrered to me a cheaper car. Later on echen I reviewed it, the charge with National Car Rental was not a discount, but it was the double. I am very dissapointef about this. My RA with National Car Rental is: 522972588. Below you will see the charge with Dollar Car Rental.
Expedia itinerary number: 153030141712
Dollar Rent A Car confirmation number: N3148027
Main contact: KITTIM SILVA
E-mail: ksilva777@aol.com
Preferred phone: 1 19174685197
Traveler and cost summary Rental rate
Driver: KITTIM SILVA Economy Car: $19.29/Day, Unlimited mileage, Extra hour: $6.00, Extra day: $34.29 Base price $77.16
Estimated taxes and fees $11.48
Car rental total* $88.64
Includes estimated taxes and fees. May not include mandatory insurance charges that are required for certain international rentals. Car charges are billed at time of rental.
Car rental summary
Tue Jan-1-2013
Dollar Rent A Car Economy Car: Air conditioning, automatic transmission, unlimited mileage.
Pick up:
Tue 1/1/2013 10:30 am Drop off:
Sat 1/5/2013 10:30 am
Location: San Juan, Puerto Rico (SJU)
Hours of operation: 1/1/2013: Open 24 Hours 1/5/2013: Open 24 Hours
Telephone: 1-800-800-1000 (reservation), 1-787-791-5500 (direct)
Show car rules
Customer Support
Itinerary number: 153030141712
If you have questions about your reservation, fill out our itinerary assistance form. We'll respond within 24 hours: For immediate assistance call Expedia at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and have the itinerary number ready.
Dr. Kittim Silva
Expedia itinerary number: 153030141712
Dollar Rent A Car confirmation number: N3148027
Main contact: KITTIM SILVA
E-mail: ksilva777@aol.com
Preferred phone: 1 19174685197
Traveler and cost summary Rental rate
Driver: KITTIM SILVA Economy Car: $19.29/Day, Unlimited mileage, Extra hour: $6.00, Extra day: $34.29 Base price $77.16
Estimated taxes and fees $11.48
Car rental total* $88.64
Includes estimated taxes and fees. May not include mandatory insurance charges that are required for certain international rentals. Car charges are billed at time of rental.
Car rental summary
Tue Jan-1-2013
Dollar Rent A Car Economy Car: Air conditioning, automatic transmission, unlimited mileage.
Pick up:
Tue 1/1/2013 10:30 am Drop off:
Sat 1/5/2013 10:30 am
Location: San Juan, Puerto Rico (SJU)
Hours of operation: 1/1/2013: Open 24 Hours 1/5/2013: Open 24 Hours
Telephone: 1-800-800-1000 (reservation), 1-787-791-5500 (direct)
Show car rules
Customer Support
Itinerary number: 153030141712
If you have questions about your reservation, fill out our itinerary assistance form. We'll respond within 24 hours: For immediate assistance call Expedia at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and have the itinerary number ready.
Dr. Kittim Silva
Comments
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]nationalcar.com including the exact rental location information, your contact information, your rental agreement or reservation number and any additional details about your experience.
When emailing, please list Reference Number 130104-000170 in the subject line. We look forward to hearing from you.
Respectfully,
Carol
Social Media
National Rent-A-Car