Timeshare Scams
Complaint
Danny H
Country: Canada
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to show good faith and leave a small deposit to show we were serious. After they had a deposit ,I was told the deal could not be finalized until approved by management.
I kept asking the salesperson for an update and he kept saying he was waiting for an approval from the manager who is in New York. Once three days had gone by and we had not heard back, I called American Express to inform them I have a charge on my card that I will dispute. The lady at Amex said no problem but I had to wait until my bill came in the mail to dispute. This is when it got ugly, Upon arrival I called Amex again to dispute and they would investigate for over a month and came back with a ruling that we owe $20,000,00 CAD !! We left Mexico with only a partial contract with items that needed to be clarified. They even forged a signature and it is plain as day. The RCMP acknowledged it was fraud but out of their jurisdiction. Head of American Express Corporate Mr. Rick Neals also agreed it was fraud and didn't understand why the money was transferred so quickly to the other party when Amex knew of the dispute so early on. Mr. Neals unfortunately was head of corporate not consumer. Its been six years now and the only negative mark on my credit report is American Express.
This is my true belief why this happened.
1. Upon entering the resort there are signs everywhere "American Express Card Preferred"
2. American Express makes millions from this resort, if they make the resort mad they could possibly switch to Visa.
3. My lawyer said all the documents support a very strong case against Amex but would take years to settle.
4. Being gullible (stupid) is also another reason this happened.
I keep reading the forums every year and there is always something to do with fraudulent activity with this resort. I feel American Express is knowingly assisting these individuals committing these activities. My life mission is to let anyone who holds an American Express card what has happened to me personally.
I still get collection calls from Sandos for non paid membership to HSI.
Thanks for listening, and just say NO to American express !! There are too many other options.
I kept asking the salesperson for an update and he kept saying he was waiting for an approval from the manager who is in New York. Once three days had gone by and we had not heard back, I called American Express to inform them I have a charge on my card that I will dispute. The lady at Amex said no problem but I had to wait until my bill came in the mail to dispute. This is when it got ugly, Upon arrival I called Amex again to dispute and they would investigate for over a month and came back with a ruling that we owe $20,000,00 CAD !! We left Mexico with only a partial contract with items that needed to be clarified. They even forged a signature and it is plain as day. The RCMP acknowledged it was fraud but out of their jurisdiction. Head of American Express Corporate Mr. Rick Neals also agreed it was fraud and didn't understand why the money was transferred so quickly to the other party when Amex knew of the dispute so early on. Mr. Neals unfortunately was head of corporate not consumer. Its been six years now and the only negative mark on my credit report is American Express.
This is my true belief why this happened.
1. Upon entering the resort there are signs everywhere "American Express Card Preferred"
2. American Express makes millions from this resort, if they make the resort mad they could possibly switch to Visa.
3. My lawyer said all the documents support a very strong case against Amex but would take years to settle.
4. Being gullible (stupid) is also another reason this happened.
I keep reading the forums every year and there is always something to do with fraudulent activity with this resort. I feel American Express is knowingly assisting these individuals committing these activities. My life mission is to let anyone who holds an American Express card what has happened to me personally.
I still get collection calls from Sandos for non paid membership to HSI.
Thanks for listening, and just say NO to American express !! There are too many other options.
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