Do not buy a kitchenAid a7 do not use A&E factory service

ComplaintsAppliancesKitchenAid / A&E Factory Service

Complaint

0
Tom Stephens
Country: United States
We purchased a new home with a kitchenAid dishwasher.  The electronics broke within 6 months of use.  It has now been 5 months and 5 repair visits and the dishwasher still does not work.  Each time the repairman comes, he leaves the dishwasher in worse shape than before.  @-4 weeks pass between each repair call as they order new parts which ar frequently on back order.  No one calls to tell you anything.  The customer service people from Kitchenaid point to A&E.  A&E points to Kitchenaid.  Meanwhile I wash dishes by hand for 5 months.

Both companies are irresponsible and should be avoided by all consumers at all costs

Comments

  • 0
    S Schep
    Gee this is Deavu for me. I purchased a new home with all Kitchenaid products. After 2 days the refrig did not work. It took A & E 2mos to fix. One year later it broken again and it took A & E 6mos to repair. Now my builtin double oven has not worked for 4mos. Yes, the same for me each time the repairman comes, he leaves appliance in worse shape than before.Parts are always on back order and it takes 4 weeks and only to find out appliance is still not working and another part has to be ordered.
    All I get is a run around from A & E to the kitchenaid extended warranty provider.
    I had no Thanksgiving, No Christmas, No New Year and Super bowl to cook a meal.

    Both companies are irresponsible and should be avoided by all consumers at all costs
  • 0
    go to the maker
    Simply put you cant make chicken salad from chicken crap
  • 0
    d.isgusted
    I purchased a Kitchen aided dishwasher thinking this will b e the last dishwasher I will need. OH NO! Not right the pump went out before the year warranty!  The electronics are a joke!  the service guy didnt even catch the pump being broke it took a second tech to figure it out!  I wont buy Kitchenaided again they dont make them like your Grandmothers anymore!!

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