Difficult to deal with the customer service

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Complaint

0
Joan Lloed
Country: United States
I bought 2 items from Amazon on April 15. I had to return the items because the apparel I bought was not the quality I expected. Two weeks later I got an email saying that the money was credited back to my credit card. I checked my statement - there was no credit back from Amazon.

I contacted them and they confirmed that the money was not refunded, and I should expect a check for that amount in the mail in 3-5 weeks. I patiently waited for the check, but it didn't arrive. I emailed them last week again, and they said they need to research it. I am waiting for their response again. Their customer service seems to be very inefficient, as I can't get this simple matter resolved.

Comments

  • 0
    Giulio Moro
    Hello.

    Call them back and ask for the authorisation number of the credit charge back to your credit card.  When they can't provide it, ask to speak to a supervisor or manager.  Keep at it and stay on hold.

    Thank you.
  • 0
    Maman
    We complained to both the attorneys general in Washington State and Texas about TRS contacting, initially by e-mail. We never authorised Amazon to give them our e-mail address or telephone number. Also, the e-mail gave the wrong hours of operation to call them. At first, we were told the debt was under $1, then after I called Amazon, it was said to be for $10.99 for an incomplete order. The bank data was accepted, and the account was frozen, then reopened, then frozen again. This cowardly bullying by both companies is not going to get us to give them anymore bank information. Someone used our account information to pay a $180 gas bill in CA, so the bank said not to give anyone this information to keep on file. Amazon has yet to address the order issue nor this. What credible business blocks an account for such a small amount and fails to resolve the order? The college dropout in "executive customer relations" that interacted with the WA AG kept chiming the same insistence that we contact TRS and pay them, never addressing our concerns. (Wait until Amazon cans him when he becomes useless.) They were at least ordered to not call us again. Either way, no money will be paid until the order is completed. Amazon lies about being "the most consumer-friendly company on earth". Jeff Bezos, the CEO, sealed that after the Kindle debacle by saying, "We dote on customers." Really?! That both companies employ many in WA and TX is no excuse for their unethical practices. Also, TRS is a subsidiary of a Colorado corporation. We will pursue the matter, if for no other reasons that to make officials everywhere aware of their common cowardice and dishonesty. Even the states they operate in will keep the complaints on file. A class-action suit against them is what is needed to bring Amazon to reality. Some wench also got angry from TRS when I announced that thjere was no driver's license information to give since we do not drive. What fools do they think consumers are to give them such information? Never leave your bank information online, because some unluckier consumers got rebilled over and over, yet Amazon has never refunded their monies. Just Google "Amazon complaints", and there is a wellspring of reports, including ones from Seattle about how these crooks really operate. We would have paid online if the account had not been frozen. Afterwards, we decided to send a money order, only if the order was completed, since they will not take responsibility for their accounting errors. Why and how was the order processed without the bank approving it. We are longtime customers, and we never got a bank charge for any NSF savings/check transaction with Amazon. I am in my 50's, have two master's degrees, and Ivy Leaguers in my extended family for generations, so Jeff Bezos is just another educated entrepreneur to me. He and his staff should respect and regard others' families and funds just as they do their own. Any company can fail. Also, report them to the Federal Trade Commission. (Did any of you read about how they are in cahoots with Targety to undersell the Sarah Palin book? Both companmies have custoner service offices in WVa - some non-coincidence!) Thank you. P.S. An e-mail attachment we could not open sent to the WA AG in their final reply to us caused a virus on our computer. "The saga continues!"

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