Lied to and get the run around
Complaint
Esmer
Country: United States
I just called in and spoke to a representative. Took me a long time to get to him. He said that he was going to connect me to a supervisor. Placed me on hold and then after holding, the call got dropped. Spent a total of 30 min waiting on line/speaking to someone. I AM SO UPSET RIGHT NOW!!
I just signed up for Dish yesterday. I was actually lied to staying that I needed to have a TWO YEAR contract with Dish when I initially requested a one year contract the representative stated that there was only a two year contract. I went online to sign up for my account and all of the sudden I see that us consumers are able to get a one year contract (http://www.dish.com/entertainment/packages/offers/value/). NO WHERE does it say only if you have good credit you can have a one year contract on the bottom of that webpage!!
On top of that initially I asked for NO HDTV service. When the tech got there he said that because of the way the apartment was positioned, I will need to have HDTV (hence pay $10.00 more a month).
Also on the website http://www.dish.com/dishdeals/?WT.svl=mainnav it says I should have gotten FREE INSTALLATION. Yeah that didn't happen either!
I WILL BE FILING THIS COMPLAINT WITH THE BBB!! MAN THEY SHOULD NOT BE IN BUSINESS!!
I just signed up for Dish yesterday. I was actually lied to staying that I needed to have a TWO YEAR contract with Dish when I initially requested a one year contract the representative stated that there was only a two year contract. I went online to sign up for my account and all of the sudden I see that us consumers are able to get a one year contract (http://www.dish.com/entertainment/packages/offers/value/). NO WHERE does it say only if you have good credit you can have a one year contract on the bottom of that webpage!!
On top of that initially I asked for NO HDTV service. When the tech got there he said that because of the way the apartment was positioned, I will need to have HDTV (hence pay $10.00 more a month).
Also on the website http://www.dish.com/dishdeals/?WT.svl=mainnav it says I should have gotten FREE INSTALLATION. Yeah that didn't happen either!
I WILL BE FILING THIS COMPLAINT WITH THE BBB!! MAN THEY SHOULD NOT BE IN BUSINESS!!
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