Blown Engine!!!!!
Complaint
Steve Murray
Country: United States
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I have an 04' Dually /LLY. I was just on a trip cruising at 70mph with the cruise control on towing a 53ft trailer that weighed 12500lbs and started to cilmb a hill. The truck down shifted and started to pull and I heard a pop and looked in my rear view mirror and saw alot of smoke. I pulled to the side of the road and shut it down. I thought I lost an injector. Finally got towed to a dealer in Weatherford,Ok. So much for the 100,000 mile warranty! I am currently fighting with the factory rep for that area. His name is (Matt Booth) Remember his name if you ever have a problem with a G.M.product. It won't be handled properly. We sent pictures into his office and the first thing he claims is: This was caused by a (power adder) and declined to cover it under the 100,000 mile warranty. My injector stuck open and took out the number 1 piston and scoured the wall too. This rep didn't even have the balls to come out and inspect the engine himself. This truck is my work truck and does not have any power adders. G.M.'s own document states: Generally, in inspection of Duramax engine failure due to power-up failures two or more cylinders will be affected. (Not what happended here)
They also state: A failed fuel injector may fracture a piston or melt a piston but the damage will be limited to that cylinder only and all other pistons and cylinder walls are OK. (That is what happened to me!) The reps are trained to say no!
I would like to know how many other G.M. customers have had the same type of customer service I have had. They tout about their customer service when there isn't any!
I will give credit to the dealer who has been fighting along side of me. I couldn't have asked for more help. We both are fustrated with General Motors But I am not giving up the fight. My next move is to file an action with the courts. After that I will go to the T.V.News and the news papers. I hope they step and honor their own 100,000 mile warranty. Lately I hear alot of other people having the same problems. I have always been a loyal G.M.customer. I have an H2,H1 and a Chevy 3500 Dually. This is really starting to make me reconcider my next purchase! ARE YOU LISTENING General Motors ?
You can also follow this on GM-Diesel.com Information, and discussion, related to General Motors line of diesel engines, including the new Duramax, and other diesels in general. and Diesel Place - Duramax Diesel Discussion Forums
I have an 04' Dually /LLY. I was just on a trip cruising at 70mph with the cruise control on towing a 53ft trailer that weighed 12500lbs and started to cilmb a hill. The truck down shifted and started to pull and I heard a pop and looked in my rear view mirror and saw alot of smoke. I pulled to the side of the road and shut it down. I thought I lost an injector. Finally got towed to a dealer in Weatherford,Ok. So much for the 100,000 mile warranty! I am currently fighting with the factory rep for that area. His name is (Matt Booth) Remember his name if you ever have a problem with a G.M.product. It won't be handled properly. We sent pictures into his office and the first thing he claims is: This was caused by a (power adder) and declined to cover it under the 100,000 mile warranty. My injector stuck open and took out the number 1 piston and scoured the wall too. This rep didn't even have the balls to come out and inspect the engine himself. This truck is my work truck and does not have any power adders. G.M.'s own document states: Generally, in inspection of Duramax engine failure due to power-up failures two or more cylinders will be affected. (Not what happended here)
They also state: A failed fuel injector may fracture a piston or melt a piston but the damage will be limited to that cylinder only and all other pistons and cylinder walls are OK. (That is what happened to me!) The reps are trained to say no!
I would like to know how many other G.M. customers have had the same type of customer service I have had. They tout about their customer service when there isn't any!
I will give credit to the dealer who has been fighting along side of me. I couldn't have asked for more help. We both are fustrated with General Motors But I am not giving up the fight. My next move is to file an action with the courts. After that I will go to the T.V.News and the news papers. I hope they step and honor their own 100,000 mile warranty. Lately I hear alot of other people having the same problems. I have always been a loyal G.M.customer. I have an H2,H1 and a Chevy 3500 Dually. This is really starting to make me reconcider my next purchase! ARE YOU LISTENING General Motors ?
You can also follow this on GM-Diesel.com Information, and discussion, related to General Motors line of diesel engines, including the new Duramax, and other diesels in general. and Diesel Place - Duramax Diesel Discussion Forums
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