Waste of money

ComplaintsAutomotiveHonda Extended Warranty

Complaint

0
Cleve
Country: United States
I purchased a new Honda Civic in the summer of 2002. In April my transmission  has broken and I had only 50,000 miles on it. I contacted a Honda service center and they told me they can't help me because the car is not on the warranty any more.

When I bought this car I also bought an extended warranty that would cover repairs up to 60,000 miles. I told about this to Honda but because I bought this warranty from a dealership and not from them they could not provide the coverage. At least this is what they told me. They advised me to locate my warranty company and do the repairs with them.

To my disappointment my "extended warranty" company just went bankrupt, and they can't provide any coverage for me either.

Now, Honda would not back up this warranty company and I have to pay for the transmission from my own pocket. Also, I thought Honda products are more reliable...

Comments

  • 0
    john
    I also had trouble with a warranty. A GM warranty. I purchased a new  vehicle in Nov 03' the odometer had about 90 miles. In May of 06' I had to take the vehicle in for service which should have been covered by the original 3 years 36,000 miles warranty. The odometer read 24,000 miles. I was getting some sort of rumbling noise from the front axle. I took the vehicle to a GM dealership. After looking up my vin number on the service computer, the tech informed me my vehicle was no longer under the original GM warranty. I tried to explain to him that I purchased the vehicle in Nov 03'. There is no way the vehicle should be out of warranty with only 24,000 miles. After a brief disagreement about the warranty. I finally had to concede to getting the repairs done under my extended warranty, which was a big hassle since the extended warranty was not an GM extended warranty. I had to make several calls back and forth to get an authorization before the dealership would work on my vehicle. After getting all the authorizations for the repairs needed. I called the GMC division to inquire, why my original warranty was expired. The rather rude customer service rep told me my warranty expired in March 06' according to something called an (IN SERVICE DATE) of my vehicle. This (IN SERVICE DATE) is a date that is applied to all the vehicles delivered to the GM dealerships by the dealers. I don't understand why this information is not disclosed to customers during the paper work session. While the dealers are busy trying to push extended warranties, it would be a cordial thing to inform the purchaser that the manufacturer's warranty, on the vehicle you're buying, started months before you even considered walking into the dealership showroom. In my case 8 months before I stepped into the dealership. Had I been informed of this so called (IN SERVICE DATE), I probably would have opted for a vehicle with a later (IN SERVICE DATE). This is just another way for a so called reputable company to sherk their responsibility to their customers. It may be that other car companies have this same practice. I can only comment on my experience with GM. I had to pay $100 deductible for using my extended warranty. The work done was about $3,500. Although I did not pay a lot to get my vehicle repaired. I think it's unfair that a vehicle's warranty does not start on the date of purchase instead it starts on the date the dealership decides to attach to any particular vehicle. The criteria for dating the vehicles at the dealerships. WHO KNOWS (NOT THE CUSTOMER).

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