repair of cabrio washer

It seems you have to be on their list in order to get a repair, called 11/02/2015 was put on hold while the rep called several places, set up appointment for 11/16/2015, cannot go without washing clothes that long, was told if I could find someone closer that I could cancel.  I called a repair man that could come out tomorrow 11/03/2015, but when I called back this individual is not on their list.