Complaint

0
kev
Country: United Kingdom
Europecar is one place we will never rent from again.Firstly because if it is a mistake it's one that should not happen and if it's not one then someone is on the take and there company should not be trusted.
We rented from Perpignan Airport France and upon reciept of the car were told to return with the tank full.We don't need to be told this we allways do.
When we started the car we nowticed that the tank was not full the needle was between the 3/4 and the full mark.It was a small Clio and we debated if someone from the company had access to the car and had been using it.Never the less it was a small amount and we decided we would not bother mentioning it.
At the end of the holiday we did the usual thing and filled the car up at the supermarket right to the brim.
When we got to the airport we noted the the needle was still reading full and therefore the levell of fuel was well in excess of what it was when we first hired the car.
Imagine our dissapointment and anger when weeks later we recieved an invoice saying nearly 70 euros had been taken from our credit card because we had not filled up.
So beware this is not a trustworthy company.

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