Denial of payment
Complaint
Sathishkannan
Country: India
Hi sir, My name is sathish kannan and i'm from chennai. I'm here to lodge a complaint against Airtel Broadband Services chennai on denying our payment for the month of April to June of the year 2013. The beginning of the story is from the year Jan 2011, that is when we got our Airtel Broadband connection. We have instructed about the payment for the broadband services ,that we can pay through online , or by dropping cheque or by paying bills through the Airtel outlets, or by paying through a cash collecter. Due to some reasons we sometimes payed our bill through an cash collector, who is a an executive from Airtel, who will collect the amount from us for the Airtel Company. In the mid march of 2012, we have faced a problem on the payment, to be precise we have payed the bill through an airtel outlet(Ashok nagar branch, chennai, Tamilnadu), and the later a person from a customer care stated that we are due for the month which we already paid to that Airtel outlet, but that time we were saved bcoz we had our receipt in our hands, so i informed them about the details and the mode of payment to that person. Even at that time we had received several calls from airtel executives regarding the due payment and again which we already paid, we were so disappointed that, how can a company that has so much of popularity and profit and then not being so effective on gathering information or going through the particulars of an customer before claiming or questioning them, To be frank they were so pathetic at that time.
Later time has passed and we were about to shift our house on june 2013, so we took the step to inform the airtel customer care executives on disconnecting the broadband connection. At that time i remember that we were due for the month of may and june. By 19th of june we shifted our house and by 23rd of june we payed our outstanding bill through an Cash collector (Vasudevan), who came to our house and collected the amount by cash, the amount is approximately 2500rs. Days have passed and about a three week later we received a call from the Airtel customer care executives, stating that our bills for the month may and june are due which we already paid. We have clearly stated them about the payment mode and person who collected the cash from us, Unfortunately we have lost our payment receipt, so i had to convince them about our position, But after a few days we came to know that we are speaking to deaf ears..so we started to stick to our point that we have actually paid our bill. One day when i was not in my home, my mother who is an heart patient received a call from the airtel customer care executive his name is (Aravindan) , where he threatened my mother that he will send some goondas to our house to collect the money, he also threatened her with legal points. When i got home i came to know about the problem that torchered her mind. Since we are a middle class family, we have no contacts with any higher officers like Police or military and for sure we don't have contacts with any goondas or aliens too. So i formal lodged a complaint in the consumer forum stating my problem, but again the problem has not been cleared, without any options left, i requested the airtel executives to search for the person who collected the cash from us in their database or by gathering information at that particular office at that particular date (Ashok nagar branch). But they denied to accept my request instead they insisted me to pay the amount of 2500Rs again. On behalf of my family and me i'm requesting the Airtel Authorities to look into our matter and Help us, since we are clueless on what to do next... We still believe that some good human beings are living in this world, having that in mind we request someone who cares for the person who love his mother and his family, or for the mother who is an heart patient and a good human being or for a citizen of this country who still hopes that law of our indian constitution is not dead. Please Help us.... I hereby giving this information with my prior knowledge and also on full mental stabilty. Iam also giving you some information about the names and numbers of the person who threatened us and giving some problems to us lately.. See Below for details, Thank you very much. God bless all.
The Broadband connection was under the name of Mrs M.Samundeeswari. (My mother)
Our Airtel Connection Address
No 5/3, 13th street, ashok nagar, chennai-600083, Tamilnadu, India.
The person who collected our cash from my mother is Vasudevan, He is working for airtel (ashok nagar branch, chennai)
The person who threatened my mother is Aravindan(Airtel, Ashok nagar, chennai)
The no.. we received calls
918807014212
919043922751
919042692235
917418025306
Later time has passed and we were about to shift our house on june 2013, so we took the step to inform the airtel customer care executives on disconnecting the broadband connection. At that time i remember that we were due for the month of may and june. By 19th of june we shifted our house and by 23rd of june we payed our outstanding bill through an Cash collector (Vasudevan), who came to our house and collected the amount by cash, the amount is approximately 2500rs. Days have passed and about a three week later we received a call from the Airtel customer care executives, stating that our bills for the month may and june are due which we already paid. We have clearly stated them about the payment mode and person who collected the cash from us, Unfortunately we have lost our payment receipt, so i had to convince them about our position, But after a few days we came to know that we are speaking to deaf ears..so we started to stick to our point that we have actually paid our bill. One day when i was not in my home, my mother who is an heart patient received a call from the airtel customer care executive his name is (Aravindan) , where he threatened my mother that he will send some goondas to our house to collect the money, he also threatened her with legal points. When i got home i came to know about the problem that torchered her mind. Since we are a middle class family, we have no contacts with any higher officers like Police or military and for sure we don't have contacts with any goondas or aliens too. So i formal lodged a complaint in the consumer forum stating my problem, but again the problem has not been cleared, without any options left, i requested the airtel executives to search for the person who collected the cash from us in their database or by gathering information at that particular office at that particular date (Ashok nagar branch). But they denied to accept my request instead they insisted me to pay the amount of 2500Rs again. On behalf of my family and me i'm requesting the Airtel Authorities to look into our matter and Help us, since we are clueless on what to do next... We still believe that some good human beings are living in this world, having that in mind we request someone who cares for the person who love his mother and his family, or for the mother who is an heart patient and a good human being or for a citizen of this country who still hopes that law of our indian constitution is not dead. Please Help us.... I hereby giving this information with my prior knowledge and also on full mental stabilty. Iam also giving you some information about the names and numbers of the person who threatened us and giving some problems to us lately.. See Below for details, Thank you very much. God bless all.
The Broadband connection was under the name of Mrs M.Samundeeswari. (My mother)
Our Airtel Connection Address
No 5/3, 13th street, ashok nagar, chennai-600083, Tamilnadu, India.
The person who collected our cash from my mother is Vasudevan, He is working for airtel (ashok nagar branch, chennai)
The person who threatened my mother is Aravindan(Airtel, Ashok nagar, chennai)
The no.. we received calls
918807014212
919043922751
919042692235
917418025306
Comments
This is with reference to your post dated 07 September. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Regards
sathish kannan
Regards
sathish kannan
Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 07 Sep. Further to our discussion dated 10 Sept, we are working on your concern. We would require some more time to resolve it and shall keep you updated of the progress.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Post Link: https://complaintwire.org/~sys~/contlet/reply ... uz-wq1PPzXi5NlI
WIth Regards,
sathishkannan
X-Airtel Customer
We will get this checked and update you at the earliest.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We thought you are a body that could listen to customer problems and will work 24X7 to resolve it, but after the email we received on 14th of september 2013 at 10.30am, we came to know that we are helpless. As long as our requirements met and resolved we will not pay any outstanding amounts, since it has been paid before to one of your executive, who came and collected the cash from us (Mr. Vasudevan on 26th of june 2013). For your notice, in reply to your email we clearly stated that we don't have the receipt for the broadband payment of may and june 2013 and that we need you to investigate the cash collector Mr.vasudevan on why he didn't deposited our money in our account. We have full proof and reference number on for requesting to collect the cash from our address to one your customer care executives. Please clearly mention in future email that whether you are willing to help your customer or your acting like that in a way..... To remind you once again OUR PROBLEM IS NOT RESOLVED YET.
with regards,
sathish kannan
This is with reference to your post dated 07 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
With Regards
Sathish Kannan