un authorized charge

ComplaintsHealth & BeautyAcai Berry Boom

Complaint

0
WILMA SALZMAN
Country: United States
I agreed to a free 14 day trial and I would pay for the shipping and handling. I gave them my creedit card number to pay for the shipping and then somebody clled me back on the cellphone number that I had used for  the s & h charge and tried to sell me a service to order magazines for $34.95.
I told him that I absolutely did not want it.  I have a number verifying my  order for only the free sample plus shipping.  When I went on-line to view my bank statement they had charged me for the shipping plus the $34.95 for the magazines.

Comments

  • 0
    tj
    When dealing with fraudulent uncancelable health product shipments, be sure to file a complaint against them with FTC.  They are settling with one of them based in Utah now, so they may be receptive to complaints against other companies involved in similar scams.

    http://www.ftc.gov/opa/2008/12/ultralife.shtm

    "For Release: December 3, 2008

    Internet Marketers of Dietary Supplement for Weight Loss Agree to Pay $150,000

    A Utah-based operation that lured online customers with free samples of a purported weight-loss supplement in a scheme to obtain their credit or debit card information has agreed to pay $150,000 to settle Federal Trade Commission charges of deceptive and unfair marketing, and of violations of federal regulations governing the electronic transfer of funds.

    According to the FTC’s complaint, the defendants, operating through their umbrella company Ultralife Fitness, Inc., lured customers by promising to send, for a specified trial period, free samples of the dietary supplement Hoodia, which they claimed caused weight loss. The supplement was purportedly derived from the cactus-like Hoodia gordonii plant, which is found in southern Africa.

    The FTC’s complaint also alleges that customers provided their credit or debit card information with the understanding that it would be used only to cover shipping and handling costs of the free Hoodia samples. However, customers later discovered that the defendants had enrolled them, without their consent, into continuity programs – one for periodic shipments of Hoodia (at a cost of approximately $50 a month) and another for fitness instruction (at a cost of approximately $30 a month). The complaint states that the defendants withdrew funds or assessed fees before consumers received the Hoodia, after the Hoodia was received but before the trial period ended, and even when the consumer never received the Hoodia supplement.

    Also according to the FTC’s complaint, in addition to providing inadequate notice of enrollments in the continuity plans, the defendants failed to give consumers adequate notice of fees, costs, and cancellation polices; and failed to inform them that their financial account information would be used to pay for the continuity plans. The Web site’s order pages made no reference to this information; instead, it was buried in nearly 12 pages of text in the site’s “terms and conditions” section. Further, the link to the terms and conditions section did not convey the relevance or significance of the information.
    ..."
  • 0
    Grace Wittke
    I went on the internet to order a free 14 day trial of Acai Berry. The free 14 day trial was for $4.95 shipping so I put it on my Visa Debit card and when I went to my account I found that that my card had also been charged for $37.95.
    I didn't authorize that charge and there is apparently no way to remove the cahrge. This is fraud and the company should be prosecuted and closed.

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