praise on customer service

ComplaintsFurnitureEngland brand living room furniture

Complaint

0
Mary L
Country: United States
Based on the model number and date of purchase, the fabric was no longer in the lineup and yardage inventory had been depleted, however the company offered to send new cushion foam at no charge.  I wanted to thank England Furniture for the cushions. I received them yesterday.  If there is ever a spokesperson needed to express their thanks and loyalty to ENGLAND
FURNITURE I am your girl.
Mary Lanzieri
Middle Village , NY

~~content posted with permission.

Comments

  • 0
    LORRAINE
    Recently my husband and I purchased a sofa and chair and it was nothing but aggrevation. It took three chairs before one was close to acceptable and still not right.We had the cushion covers replaced two and three times. My husband told me to send it all back, but I kept them. Being part of Lazyboy, very disappointed. Cannot recommend your product to anyone at this time. Hope to hear from you soon.
    Lorraine Norris
    250 W. Ingomar Rd
    Pittsburgh Pa 15237
    412-364-2272
    lorrievalley@verizon.net
  • 0
    Cheryl
    I recently purchased a Sofa and Love Seat from England furniture.  The company does not take pride in the quality.  I have sent back the love seat with no better results and also complained about the sofa. The company won't stand behind the product and correct the problem.  I choose to deal with this company because it was made in America and I loved the fabric I choose and style of sofa.   This will teach me not to be loyal, I would not recommend this company to anyone in the future. I think that it is sad that I recieved a letter from you stating you were not standing behind your product.  And then when you go out of business you'll wonder why?                                                                         Cheryl McGuire clk2255@att.net
  • 0
    Bill Woods
    Thank you for your purchase of our product.  We would like to discuss you situation further and reguest that you contact me directly @ bill.woods@englandfurniture.com or 423-626-5211 ext: 1343
  • 0
    Philip Arnold
    Cheryl,
    As a representative of the manufacturing company let me thank you for bringing this issue to my attention.  Please accept my apology for the experiences you have been faced with.  But most important, I ask that you give me the opportunity to review your case and make things right.  As I reviewed your posting, it appears the issue was taken up with a store that may no longer be in business.  To be honest I can not verify if our manufacturing company was even contacted by the store regarding your situation.  Please take a few moments to read the letter I sent to your email address.  We are more than willing to stand behind our product and help you and I reach an amicable resolution.  If you would like to call, I can be reached at 423-626-5211 ext 1306.
    Thanks,
    Philip Arnold
  • 0
    Philip Arnold
    Ms. Norris,
    On behalf of our furniture manufacturing company, please allow me to apologize for the issues you have been experiencing.  It is my belief that we, the manufacturer, and the retailer, Levin's Furniture, have been able to reach an amicable resolution.  In my research I learned that you purchased a fabric with a high content percentage of Rayon.  Rayon fabrics are desired by the consumer for their luster and vibrant colors.  The drawback though is that the nap on some rayon fabrics reflect light waves differently and may resemble spots or shading on the fabric.  Fabric mills consider this a natural characteristic of the fabric, however we do not want you to be unhappy or lack confidence in your purchase.  Again we are sorry you have experienced this issue and to make things right, we have authorized the store to exchange your current product.  Please follow up with the store soon and choose your new selection.  I am interested in knowing what your reselect is and your overall thoughts on the resolution.  I can be reached at 423-626-5211 ext 1306.
    Thanks,
    Philip Arnold
  • 0
    Shawna M
    I purchased a sectional couch paid over $2500. For the couch which came BROKEN!! It was literally missing screws. I Then ordered one more piece to finish off the couch and It came being 3 or so inches SHORTER then the rest of my couch. Now I am going one 1 month from delivery date/return and NO ONE not customer service or the store has contacted me. I have attempted contact and no one will tell me what the HELL is going on. Today the customer service told me it had not even been reordered. I am in complete disbelief..
    Do not recommend this couch.. Buttons are already coming off and we just bought it in July.It is only October. Really poor quality.

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