Cheated by Dealer Tec Zone at Reghuleela Mall & HTC Company not helping
Complaint
Kaushal Kanabar
Country: India
1. I have bought a new mobile based on recommendation by Tec Zone, understanding that it would ease my life & provide long-term stable support for my activities. (Date of Purchase: 18/07/2013)
2. Since day 2 of buying the mobile, there have been operational issues which I immediately brought to the notice of Tec Zone. I spent many costly hours doing this & was always told that I did not know how to use your phone. My contention here: I have been using cell phones for over 10 years of my life & have also worked in complaints resolution dept of various reputed cellular companies in India. If a person like me finds it difficult to use this phone, why does HTC make such phones???
3. Still, I spent more money at Tec Zone taking One Assist security & scratch guard so that my new prized possession - your supposedly "excellent android phone" would be well-protected.
4. Even after all these hours & expenses, when my phone suddenly just quit working on 8th August 2013 (within 2 weeks of purchase) & refuses to start, I am being tossed like a ping-pong ball by the dealer to HTC Service Center, giving false promises of immediate resolution, whereas at the service center, just to get my problem understood I have to wait for hours.
On contacting HTC Call Center on their published Toll-free number, am unable to get though at any time of the day. Finally, on submission of written complaints to HTC I receive calls again asking me to visit their service center. When I explain to them that this is impractical & irrelevant because I do not have the time to wait hours at their service center which operate only during office hours & never on holidays and anyway I am not willing to own such a defective or any HTC handset, so they just need to take back the handset & give my money back, they refuse to help me.
2. Since day 2 of buying the mobile, there have been operational issues which I immediately brought to the notice of Tec Zone. I spent many costly hours doing this & was always told that I did not know how to use your phone. My contention here: I have been using cell phones for over 10 years of my life & have also worked in complaints resolution dept of various reputed cellular companies in India. If a person like me finds it difficult to use this phone, why does HTC make such phones???
3. Still, I spent more money at Tec Zone taking One Assist security & scratch guard so that my new prized possession - your supposedly "excellent android phone" would be well-protected.
4. Even after all these hours & expenses, when my phone suddenly just quit working on 8th August 2013 (within 2 weeks of purchase) & refuses to start, I am being tossed like a ping-pong ball by the dealer to HTC Service Center, giving false promises of immediate resolution, whereas at the service center, just to get my problem understood I have to wait for hours.
On contacting HTC Call Center on their published Toll-free number, am unable to get though at any time of the day. Finally, on submission of written complaints to HTC I receive calls again asking me to visit their service center. When I explain to them that this is impractical & irrelevant because I do not have the time to wait hours at their service center which operate only during office hours & never on holidays and anyway I am not willing to own such a defective or any HTC handset, so they just need to take back the handset & give my money back, they refuse to help me.
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