Overcharged, over rated & under served
Complaint
Franklin E. Cole
Country: United States
I was told by AT&T that I would pay a total of $87 plus change and taxes etc for a total of $106. This included my home phone, DSL modem and Direct TV. I also ordered the exact same package for my son's home. We were to receiveover 200 channels, HD and premium channels for 3 months. I get no where near 200 channels, the bill for each of my two accounts exceeds $106 for Direct TV alone! Also, my son's account is being charged for DVR, which I do not have and did not order. It has been the most enfuriating chain of events over the last several weeks to resolve the billing and equipment issues because every time I would finally talk to a human, I would explain everything all over again while being stonewalled, then transferred again, put on hold and eventually a recording that says, "If you wish to make a call, please hang up and try again!" Enough!!!
I'm mad as hell and not going to take it anymore!!! When they tell you not to get upset, then lie to you or start the whole dog chasing it's tail all over again, it is hard to be civil. IF there is a class action lawsuit ot there than I can join, please let me know. DO NOT do business with this company. Don't let them have a credit card or debit card number. Pay by order! I have served my country on three continents and I have always done things with honor. I didn't do all that so I could come home and be cheated and swindled by a company that hides behind 800 numbers. I would certainly love to know where their corporate offices are!
I'm mad as hell and not going to take it anymore!!! When they tell you not to get upset, then lie to you or start the whole dog chasing it's tail all over again, it is hard to be civil. IF there is a class action lawsuit ot there than I can join, please let me know. DO NOT do business with this company. Don't let them have a credit card or debit card number. Pay by order! I have served my country on three continents and I have always done things with honor. I didn't do all that so I could come home and be cheated and swindled by a company that hides behind 800 numbers. I would certainly love to know where their corporate offices are!
Comments
It is so common with satellite TV that both of the major providers have been sued by the attorneys general of many states.
Contact your local district attorney or your state Attorney General. They may be subject to a settlement agreement.
"Monday, December 12, 2005
DirectTV to pay North Carolina $5M in settlement
Triangle Business Journal
North Carolina and 21 other states reached a resolution with satellite television company DirectTV on Monday over charges that the company used misleading advertisements to lure customers into hidden fees.
The agreement, made between the El Segundo, Calif., company and the attorneys general of 22 states, will require the company to reform its advertising and pay refunds to customers who were misled, according to a statement released by North Carolina Attorney General Roy Cooper
DirectTV will pay $5 million to each state and an additional amount for customer refunds that has yet to be capped. The company must also clearly display the total cost of the service and equipment on its advertisements.
The charges stem from complaints across the country that DirectTV's ads contained small, unreadable print that altered the offer made in the ads' larger print, according to Cooper.
Eighty-nine North Carolina customers filed complaints with Cooper's office since 2001.
"Using unfair ads to sign up customers, then sticking them with extra hidden fees in the fine print is no way to do business," Cooper said. "I'm pleased that we've stopped these misleading ads and that customers will now have an opportunity to get their money back."
North Carolina customers who have complaints about the service or their contract with DirectTV may be eligible for a refund, Cooper said.
Also included in the agreement are Delaware, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Vermont and West Virginia.
"
That is dated 2005 it is now 2010 and DirectTV still does the same thing to its customers.I cannot see as they have changed a bit if anything the complaints have risen from their customers.I just cannot believe it!!!
call 866.785.5536 for the CAT (Customer Advocate Team) or email custadvocfollowup@directv.com...
for the fon ask for rachel ID#Y4638, Grd ID#U1455, Ronnie ID#U5252 or lying Benjamin ID#X3323
for email jest put one of these agent name and ID in the subject line
BE WARNED these are well trained corporate sweet talkers, there is no way to get to elected officers, but you could email Ms. Filipiak at the the website www.investor.directv.com/officers.cfm... BE WARNED this will get you right back to the CAT
None of these agents, their supervisors, nor the supervisors managers have ever read W. Edwards Deming works on quality customer care, will NEVER apologize for their behaviours (they will apologize for YOUR frustrations...huh?). In fact CAT agent Benjamin ID#3323 actual stated "I am not going to apologize for what DirecTV does" . then he changes this to "I will never apologize for any of DirecTV's policies and procedures" , then lied that he ever said the first statement even after hearing the recording that he told him we were making at the beginning or the conversation.
Never use the agents of CustCare, Billing, or Financial..they will offer bad information (fax numbers, resolution process, bad contact numbers , bad return fon numbers) but record ALL contacts will any agent/supervisor/manager including CAT
Always record any conversation with DirecTV, and well you talk with any agent at any level, ask to have that agent read your acct notes (record these too)
Wish you the best of resolution with this corporation... those fees you pay are used for the best corporate training and officer firewalls
here is there legal team that you email: http://www.martindale.com/Results.aspx?ft=1&frm=freesearch&afs=DirecTV
even in the US of A
call 866.785.5536 for the CAT (Customer Advocate Team) or email custadvocfollowup@directv.com...
for the fon ask for rachel ID#Y4638, Grd ID#U1455, Ronnie ID#U5252 or lying Benjamin ID#X3323
for email jest put one of these agent name and ID in the subject line
BE WARNED these are well trained corporate sweet talkers, there is no way to get to elected officers, but you could email Ms. Filipiak at the the website www.investor.directv.com/officers.cfm... BE WARNED this will get you right back to the CAT
None of these agents, their supervisors, nor the supervisors managers have ever read W. Edwards Deming works on quality customer care, will NEVER apologize for their behaviours (they will apologize for YOUR frustrations...huh?). In fact CAT agent Benjamin ID#3323 actual stated "I am not going to apologize for what DirecTV does" . then he changes this to "I will never apologize for any of DirecTV's policies and procedures" , then lied that he ever said the first statement even after hearing the recording that he told him we were making at the beginning or the conversation.
Never use the agents of CustCare, Billing, or Financial..they will offer bad information (fax numbers, resolution process, bad contact numbers , bad return fon numbers) but record ALL contacts will any agent/supervisor/manager including CAT
Always record any conversation with DirecTV, and well you talk with any agent at any level, ask to have that agent read your acct notes (record these too)
Wish you the best of resolution with this corporation... those fees you pay are used for the best corporate training and officer firewalls
here is there legal team that you email: http://www.martindale.com/Results.aspx?ft=1&frm=freesearch&afs=DirecTV
if all else fails,
and it will often with the regular Customer Service even in the US of A
call 866.785.5536 for the CAT (Customer Advocate Team) or email custadvocfollowup@directv.com...
for the fon ask for rachel ID#Y4638, Grd ID#U1455, Ronnie ID#U5252 or lying Benjamin ID#X3323
for email jest put one of these agent name and ID in the subject line
BE WARNED these are well trained corporate sweet talkers, there is no way to get to elected officers, but you could email Ms. Filipiak at the the website www.investor.directv.com/officers.cfm... BE WARNED this will get you right back to the CAT
None of these agents, their supervisors, nor the supervisors managers have ever read W. Edwards Deming works on quality customer care, will NEVER apologize for their behaviours (they will apologize for YOUR frustrations...huh?). In fact CAT agent Benjamin ID#3323 actual stated "I am not going to apologize for what DirecTV does" . then he changes this to "I will never apologize for any of DirecTV's policies and procedures" , then lied that he ever said the first statement even after hearing the recording that he told him we were making at the beginning or the conversation.
Never use the agents of CustCare, Billing, or Financial..they will offer bad information (fax numbers, resolution process, bad contact numbers , bad return fon numbers) but record ALL contacts will any agent/supervisor/manager including CAT
Always record any conversation with DirecTV, and well you talk with any agent at any level, ask to have that agent read your acct notes (record these too)
Wish you the best of resolution with this corporation... those fees you pay are used for the best corporate training and officer firewalls
here is there legal team that you email: http://www.martindale.com/Results.aspx?ft=1&frm=freesearch&afs=DirecTV
here is site for contact stuff… it will still get you to CAT... http://forums.legendoftheseeker.org/showthrea ... onsidering-LOTS!