Car provided was not what was ordered

ComplaintsCar RentalEnterprise car Rental

Complaint

0
Joe Turney
Country: United States
Ordered a full size sedan, Impala, Charger, etc.  When we got to the rental center they had a Chevy HHR which is not a full sized sedan but like a Chrysler PT Cruiser.  The rep told me it was classified as a full sized and that was all he had.  What a bunch of crap.  I did not rent the car (or whatever) and will never do business with this company again.  They wasted about two hours of my vacation time.  The rep was extremly rude and offerd no apology.  Enterprise Car Rentals sucks, do not use.

Comments

  • 0
    Michael
    My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.

    My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
    1) On Sept. 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.
    2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.
    3) we rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- for this policy, we didn't complain about the staff though their service was bad.
    4) when we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.

    The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- this is the Enterprise policy that exploits customer.
    A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise.
    Michael
  • 0
    frankie
    | 1 reply
    Racist..I am a foreign student having license which has temporary written on it as per oklahoma rule.I was denied car because of this reason.The staff was extremly rude.I curse this company. They will become bankrupt soon
    • 0
      Disgruntled replies to frankie
      They haven't changed. they are as dirty as they were 6 years ago.
  • 0
    Jags
    Exactly Enterprise Car Rental personsal are Racist, I am having Probationary Auto Licence of New Jersey, the Enterprise Car Rental Norwood MA ( 954 Providence Highway Norwood, MA 02062 )  ,they denied becoz of this reason, at the same time I rented the Car from Enterprise Foxboro MA 3 to 4 times before with the same Licence , person on the counter, his behaviour is so weird and radicalious, if Enterprise recurit such persons, definately there standard and busniess will degards
  • 0
    Jessica
    How am I meant to return a car at 8.01 if they don't open to 9.00???? WTF

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